6 NOC Engineer Job Description Templates and Examples

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a proactive and detail-oriented Junior NOC Engineer to join our Network Operations Center (NOC) team at [$COMPANY_NAME]. In this role, you will be responsible for monitoring and maintaining the health of our network infrastructure, ensuring optimal performance and uptime for all services. You will gain hands-on experience with cutting-edge technologies and develop your skills in troubleshooting and incident response.

Responsibilities

• Monitor network performance and troubleshoot issues in real-time using network management tools
• Respond to alerts and incidents, providing first-line support and escalating issues as needed
• Document incidents, resolutions, and network performance metrics to inform future improvements
• Assist in the maintenance and configuration of network devices and systems
• Collaborate with senior engineers to identify and resolve systemic issues
• Participate in shift rotations to ensure 24/7 coverage of the NOC

Required and Preferred Qualifications

Required:

• 1+ years of experience in a technical support or networking role
• Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP
• Familiarity with network monitoring tools and ticketing systems

Preferred:

• Experience with network hardware, such as routers, switches, and firewalls
• CompTIA Network+ certification or equivalent
• Exposure to scripting languages (e.g., Python, Bash) for automation tasks

Technical Skills and Relevant Technologies

• Understanding of network protocols and services
• Basic knowledge of network troubleshooting tools (e.g., Wireshark, ping, traceroute)
• Familiarity with cloud services, such as AWS or Azure, is a plus

Soft Skills and Cultural Fit

• Strong analytical and problem-solving skills
• Excellent verbal and written communication abilities
• Ability to work effectively in a fast-paced, team-oriented environment
• Willingness to learn and adapt to new technologies and processes

Benefits and Perks

Salary: [$SALARY_RANGE]

Additional benefits may include:

• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company matching
• Professional development opportunities
• Flexible work hours

Equal Opportunity Statement

[$COMPANY_NAME] is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, or any other basis protected by applicable law.

Location

This is a remote position within [$COMPANY_LOCATION].

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are looking for a dedicated NOC Engineer to join our network operations team at [$COMPANY_NAME]. In this role, you will be responsible for the monitoring, troubleshooting, and management of our network infrastructure to ensure optimal performance and uptime. You will be the first line of defense in identifying and resolving network issues, supporting our commitment to delivering exceptional service to our customers.

Responsibilities

• Monitor network performance and availability using advanced network monitoring tools.
• Identify, troubleshoot, and resolve network incidents and service disruptions in real-time.
• Perform routine maintenance and updates on network equipment, ensuring compliance with best practices and standards.
• Collaborate with engineering teams to implement changes and improvements to the network architecture.
• Document issues, resolutions, and network changes in accordance with established procedures.
• Provide support for escalated incidents, working closely with other IT teams to resolve complex problems.
• Participate in on-call rotation to provide after-hours support as needed.

Required and Preferred Qualifications

Required:

• Associate degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 2+ years of experience in a network operations center or similar environment.
• Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, and routing protocols.
• Experience with network monitoring tools and systems.
• Strong analytical and troubleshooting skills, with attention to detail.

Preferred:

• Relevant industry certifications (e.g., CCNA, CompTIA Network+).
• Experience with network management tools such as SolarWinds, Nagios, or PRTG.
• Familiarity with scripting languages (e.g., Python, Bash) for automation tasks.

Technical Skills and Relevant Technologies

• Deep understanding of network infrastructure and protocols.
• Proficient in using network diagnostic tools and technologies.
• Experience with firewalls, VPNs, and security protocols.

Soft Skills and Cultural Fit

• Excellent communication skills, both verbal and written.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong problem-solving capabilities and a proactive mindset.
• Ability to handle high-pressure situations and prioritize tasks effectively.

Benefits and Perks

Annual salary range: [$SALARY_RANGE]

Additional benefits may include:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• A dynamic work environment with a focus on collaboration and innovation.

Equal Opportunity Statement

[$COMPANY_NAME] is committed to diversity and inclusion in the workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Location

This role requires successful candidates to be based in-person at [$COMPANY_LOCATION].

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are looking for a Senior Network Operations Center (NOC) Engineer to join our dynamic team, where you'll play a critical role in ensuring the reliability, performance, and security of our network infrastructure. You will leverage your extensive experience to monitor, troubleshoot, and resolve network incidents, while also leading initiatives to optimize operational processes and enhance service delivery.

Responsibilities

• Monitor network performance and respond to incidents through advanced diagnostic tools and methodologies.
• Lead troubleshooting efforts for complex network issues, ensuring minimal downtime and swift resolution.
• Develop and implement network monitoring solutions and automation scripts to enhance response times and operational efficiency.
• Collaborate with cross-functional teams to provide insights into network capacity planning and performance improvements.
• Document network incidents and resolutions, maintaining an accurate knowledge base for future reference.
• Mentor junior NOC engineers, fostering a culture of continuous learning and improvement within the team.

Required and Preferred Qualifications

Required:

• 5+ years of experience in network operations or engineering, with a strong focus on incident management and troubleshooting.
• Expertise in network protocols, including TCP/IP, BGP, OSPF, and VLANs.
• Hands-on experience with network monitoring tools such as Nagios, SolarWinds, or PRTG.
• Proven ability to analyze network performance metrics and implement optimization strategies.
• Strong understanding of network security principles and best practices.

Preferred:

• Experience with cloud networking solutions, particularly AWS, Azure, or Google Cloud Platform.
• Familiarity with automation tools such as Ansible, Terraform, or scripting languages like Python or Bash.
• Network certifications such as CCNA, CCNP, or similar.

Technical Skills and Relevant Technologies

• Deep understanding of network architecture and design principles.
• Experience with firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS).
• Proficiency in network troubleshooting methodologies and tools.
• Knowledge of ITIL practices and frameworks.

Soft Skills and Cultural Fit

• Exceptional analytical and problem-solving skills, with a keen attention to detail.
• Strong interpersonal and communication skills, with the ability to convey complex technical information to non-technical stakeholders.
• A proactive and self-motivated individual who thrives in a fast-paced, remote working environment.
• A collaborative mindset, eager to share knowledge and contribute to team success.

Benefits and Perks

Annual salary range (OTE): [$SALARY_RANGE]

Additional benefits may include:

• Flexible working hours
• Comprehensive health, dental, and vision insurance plans
• Generous paid time off and holidays
• Professional development and training opportunities
• Retirement savings plans with company matching

Equal Opportunity Statement

[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

Location

This is a fully remote position.

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a highly skilled NOC Team Lead to oversee our Network Operations Center (NOC) team. This role is critical in ensuring the stability and resilience of our network infrastructure, as well as managing incidents and coordinating responses to technical issues. You will be responsible for leading a team of NOC engineers, fostering a culture of continuous improvement and operational excellence.

Responsibilities

• Lead and mentor a team of NOC engineers, ensuring effective incident management and service delivery
• Develop and implement NOC processes and procedures to enhance operational efficiency and incident response times
• Monitor network performance and availability, proactively identifying and resolving issues before they impact customers
• Coordinate cross-functional collaboration with engineering, support, and other teams to troubleshoot and resolve complex network incidents
• Manage escalations and communicate effectively with stakeholders during incidents, providing timely updates and resolutions
• Conduct regular performance reviews, training, and skill development sessions for team members
• Establish and track key performance indicators (KPIs) to measure team effectiveness and service reliability

Required and Preferred Qualifications

Required:

• 5+ years of experience in a network operations or technical support role, with at least 2 years in a leadership position
• Deep understanding of network protocols, technologies, and architectures (e.g., TCP/IP, DNS, VPN, routing/switching)
• Proven ability to handle high-pressure situations and effectively manage multiple incidents simultaneously
• Experience with network monitoring tools and incident management systems (e.g., SolarWinds, Nagios, ServiceNow)
• Strong analytical and problem-solving skills, with a focus on continuous improvement

Preferred:

• Relevant certifications (e.g., CCNA, CCNP, ITIL) are highly desirable
• Experience working in a fully remote environment
• Familiarity with cloud technologies and services (e.g., AWS, Azure, Google Cloud)

Technical Skills and Relevant Technologies

• Expertise in network monitoring and management tools
• Proficiency with scripting languages (e.g., Python, Bash) to automate routine tasks
• Experience with ITSM tools and best practices in service management

Soft Skills and Cultural Fit

• Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders
• Proactive and self-motivated, with a strong sense of ownership and accountability
• Ability to foster a collaborative team environment, encouraging knowledge sharing and team development
• A commitment to diversity, equity, and inclusion in the workplace

Benefits and Perks

Salary: [$SALARY_RANGE]

Additional benefits may include:

• Flexible working hours
• Professional development opportunities and training budgets
• Comprehensive health benefits, including mental health support
• 401(k) retirement plan with company matching
• Generous paid time off and holiday policies

Equal Opportunity Statement

[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

Location

While this role is remote, candidates must be based in [$COMPANY_LOCATION].

We encourage applicants from diverse backgrounds and experiences to apply, even if you don't meet all the qualifications. We are committed to fostering an inclusive environment for all team members.

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a highly skilled NOC Manager to lead our Network Operations Center (NOC) team at [$COMPANY_NAME]. In this pivotal role, you will oversee the monitoring, management, and resolution of network incidents, ensuring operational excellence and minimal downtime. As a leader in our organization, you will foster a culture of continuous improvement and innovation while implementing best practices in network management.

Responsibilities

• Lead and manage the NOC team, ensuring effective monitoring and incident response processes are in place
• Develop and implement NOC strategies, policies, and procedures to enhance service availability and performance
• Coordinate incident management processes, ensuring timely resolution of network issues and communication with stakeholders
• Establish metrics and KPIs to measure NOC performance, providing regular reports and insights to senior management
• Implement and manage network monitoring tools and technologies to proactively identify and mitigate issues
• Conduct regular training and development sessions for NOC personnel to enhance technical skills and knowledge
• Collaborate with cross-functional teams, including engineering and support, to ensure seamless operations and incident resolution
• Manage vendor relationships to ensure service level agreements (SLAs) and performance standards are met

Required and Preferred Qualifications

Required:

• 5+ years of experience in network operations or NOC management
• Strong understanding of network protocols, technologies, and troubleshooting methodologies
• Proven experience in incident management and network monitoring tools
• Excellent leadership and team management skills

Preferred:

• Experience with cloud-based network infrastructures (AWS, Azure, etc.)
• Cisco, Juniper, or equivalent vendor certifications
• Familiarity with ITIL framework and best practices

Technical Skills and Relevant Technologies

• Expertise in network monitoring tools (e.g., Nagios, SolarWinds, Zabbix)
• Experience with incident management systems (e.g., ServiceNow, JIRA)
• Knowledge of routing and switching technologies, firewalls, and VPNs
• Understanding of security protocols and best practices

Soft Skills and Cultural Fit

• Strong analytical and problem-solving skills to address complex network challenges
• Exceptional verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders
• Proactive and detail-oriented approach to managing operations
• A collaborative mindset, fostering teamwork and knowledge sharing within the NOC
• Adaptability to changing environments and the ability to thrive in high-pressure situations

Benefits and Perks

Annual salary range: [$SALARY_RANGE]

Additional benefits may include:

• Health, dental, and vision insurance
• Retirement savings plans with company matching
• Generous paid time off and holidays
• Professional development opportunities and training programs
• Wellness programs and stipends

Equal Opportunity Statement

[$COMPANY_NAME] is committed to fostering a diverse and inclusive workplace. We celebrate diversity and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other basis protected by applicable law.

Location

This is a hybrid position, requiring successful candidates to work from the office at least 3 days a week at [$COMPANY_LOCATION].

We encourage applicants from all backgrounds to apply, even if you do not meet all the listed qualifications.

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a strategic and results-driven Director of Network Operations to lead our network infrastructure and operations team. In this pivotal role, you will be responsible for ensuring the reliability, scalability, and security of our network systems, while also driving innovation and operational excellence across the organization.

Responsibilities

Network Strategy and Leadership:

• Develop and implement a comprehensive network strategy that aligns with the organization's goals and objectives.
• Lead and mentor a high-performing team of network engineers and operations professionals, fostering a culture of collaboration and continuous improvement.
• Oversee the design, deployment, and management of network infrastructure, including WAN, LAN, VPN, and cloud networking solutions.

Operational Excellence:

• Establish and monitor key performance indicators (KPIs) for network performance, reliability, and security.
• Implement best practices for incident management, change management, and capacity planning to ensure optimal network operations.
• Drive troubleshooting efforts for complex network issues, leveraging analytical skills and industry-leading tools.

Vendor and Stakeholder Management:

• Manage vendor relationships for network services and equipment, negotiating contracts and ensuring service level agreements (SLAs) are met.
• Collaborate with cross-functional teams to align network initiatives with broader business objectives and ensure seamless integration of network solutions.

Required and Preferred Qualifications

Required:

• 10+ years of experience in network operations, with a proven track record of leadership in a similar role.
• Expertise in network architecture, design, and implementation across various technologies.
• Strong knowledge of security protocols, compliance standards, and best practices in network security.

Preferred:

• Experience with cloud networking solutions such as AWS, Azure, or Google Cloud Platform.
• Relevant certifications such as CCNP, CCIE, or equivalent.
• Proven ability to manage large-scale network projects and initiatives.

Technical Skills and Relevant Technologies

• Deep understanding of TCP/IP, routing, switching, and network security technologies.
• Experience with network monitoring and management tools such as SolarWinds, Nagios, or similar.
• Knowledge of SDN (Software-Defined Networking) and network automation tools.

Soft Skills and Cultural Fit

• Exceptional leadership and people management skills, with the ability to inspire and motivate teams.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and mitigating risks.
• Excellent communication and interpersonal skills, capable of engaging effectively with technical and non-technical stakeholders.
• A commitment to fostering an inclusive and diverse workplace culture.

Benefits and Perks

Annual salary range: [$SALARY_RANGE]

Additional benefits may include:

• Equity options
• Comprehensive health benefits including medical, dental, and vision coverage
• 401(k) plan with company matching
• Flexible time off policy
• Professional development and continuing education opportunities

Equal Opportunity Statement

[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other basis protected by applicable law.

Location

This is a fully remote position.