Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a dedicated Hardware Support Specialist to join our dynamic team at [$COMPANY_NAME]. In this in-person role, you will be the first line of defense in ensuring the seamless operation of our hardware systems. You will leverage your technical expertise to troubleshoot, diagnose, and resolve hardware issues, contributing to our mission of delivering exceptional service and support to our customers.
Responsibilities
- Provide hands-on support for hardware issues, including desktops, laptops, printers, and peripherals, ensuring quick identification and resolution of problems.
- Conduct thorough diagnostics to determine hardware failures and repair or replace components as necessary.
- Document hardware incidents and resolutions in the ticketing system, maintaining detailed records for future reference and analysis.
- Collaborate with IT teams to escalate complex issues and implement hardware upgrades or improvements.
- Assist in the setup, installation, and configuration of new hardware systems and devices for team members.
- Conduct training sessions for end users on proper hardware usage and best practices.
Required Qualifications
- 2+ years of experience in hardware support or a related technical role.
- Deep understanding of computer hardware components, peripherals, and troubleshooting techniques.
- Proficient in diagnosing and resolving hardware issues with desktops, laptops, and printers.
- Excellent problem-solving skills and the ability to work effectively under pressure.
- Strong communication skills, with the ability to convey technical information to non-technical users.
Preferred Qualifications
- Experience in a corporate IT environment.
- Familiarity with asset management and inventory tracking systems.
- Certifications such as CompTIA A+ or equivalent are a plus.
Technical Skills and Relevant Technologies
- Hands-on experience with Windows and Mac OS environments.
- Knowledge of networking concepts and basic troubleshooting of network-related hardware issues.
- Proficiency in using diagnostic tools and software for hardware diagnostics.
Soft Skills and Cultural Fit
- A proactive approach to problem-solving with a customer-first mindset.
- Strong attention to detail and a commitment to delivering high-quality support.
- Ability to work collaboratively in a team environment and effectively communicate with various stakeholders.
Benefits and Perks
We offer a competitive salary and a comprehensive benefits package, including:
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development opportunities
Equal Opportunity Statement
[$COMPANY_NAME] is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Location
This role requires successful candidates to be based in-person at [$COMPANY_LOCATION].
We encourage applicants from diverse backgrounds and experiences to apply, even if you don't meet every qualification listed. Your unique skills and perspectives are valuable to us!