Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a motivated Junior Desktop Support Engineer to join our IT support team at [$COMPANY_NAME]. In this role, you will provide essential technical assistance to our employees, ensuring that their desktop systems and applications run smoothly. You will play a critical role in maintaining our IT infrastructure and enhancing user experience through effective troubleshooting and support.
Responsibilities
- Provide first-line support for desktop systems, applications, and hardware issues via phone, email, or in-person.
- Troubleshoot and resolve technical issues related to operating systems, software applications, and network connectivity.
- Install, configure, and maintain desktop hardware and software, ensuring optimal performance and security.
- Assist in onboarding new employees by setting up workstations and providing necessary training on software tools.
- Document and track support requests using the ticketing system to ensure timely resolution and reporting.
- Collaborate with senior engineers to escalate complex issues and contribute to knowledge base articles.
Required Qualifications
- 1+ years of experience in a technical support role, preferably in a desktop or helpdesk environment.
- Basic understanding of Windows and Mac operating systems, as well as common software applications.
- Familiarity with hardware components and troubleshooting techniques.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- A proactive approach to problem-solving and a strong desire to learn new technologies.
Preferred Qualifications
- Experience with remote desktop support tools and ticketing systems.
- Knowledge of networking concepts and basic networking troubleshooting.
- Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate.
Technical Skills and Relevant Technologies
- Proficiency in Microsoft Office Suite and common productivity tools.
- Familiarity with Active Directory and user account management.
- Basic knowledge of IT security best practices and data protection.
Soft Skills and Cultural Fit
- Strong customer service orientation and a friendly demeanor.
- Ability to work collaboratively in a team environment while also being self-motivated.
- Adaptability to changing priorities and a dynamic work environment.
- A passion for technology and a commitment to continuous learning.
Benefits and Perks
Salary range: [$SALARY_RANGE]
We offer a comprehensive benefits package, including:
- Health, dental, and vision insurance.
- Retirement savings plans with company matching.
- Paid time off and flexible work hours.
- Opportunities for professional development and training.
Equal Opportunity Statement
[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
Location
This is a remote position within [$COMPANY_LOCATION].
We encourage applicants from diverse backgrounds and experiences to apply, even if you don't meet every qualification listed.