Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are seeking an experienced Fixed Operations Director to lead our fixed operations departments, including service, parts, and body shop operations. In this strategic leadership role, you will drive operational excellence, enhance customer satisfaction, and ensure financial performance across all fixed operations functions. You will collaborate closely with senior leadership to align operational strategies with overall business objectives, ensuring a seamless and efficient service experience for our customers.
Responsibilities
- Develop and implement strategic plans to optimize service and parts operations, including budgeting, forecasting, and resource allocation
- Lead, mentor, and develop a high-performing team of fixed operations managers to achieve operational goals
- Analyze performance metrics to identify opportunities for improvement and implement best practices
- Establish and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty
- Collaborate with other departments to drive cross-functional initiatives and deliver exceptional service
- Monitor industry trends and competitive landscape to inform operational strategies
- Ensure compliance with all safety and regulatory requirements within fixed operations
Required and Preferred Qualifications
Required:
- 10+ years of experience in fixed operations within the automotive industry, with a proven track record of leadership and operational success
- Strong financial acumen and experience managing P&L responsibilities
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization
- Demonstrated ability to analyze data and translate insights into actionable strategies
Preferred:
- Bachelor’s degree in Business Administration, Automotive Technology, or a related field
- Experience with continuous improvement methodologies (e.g., Lean, Six Sigma)
- Familiarity with dealership management systems and technology
Technical Skills and Relevant Technologies
- Proficiency in data analysis tools and software
- Experience with automotive service management systems
- Strong understanding of inventory management and supply chain processes
Soft Skills and Cultural Fit
- Strong leadership skills with a focus on team development and empowerment
- Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities
- Proactive problem solver with a commitment to continuous improvement
- Strong customer service orientation and commitment to enhancing the customer experience
Benefits and Perks
Annual salary range: [$SALARY_RANGE]
Additional benefits may include:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development opportunities
Equal Opportunity Statement
[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other basis protected by applicable law.
Location
This role requires successful candidates to be based in [$COMPANY_LOCATION].
Note: We encourage applicants who may not meet all the specific requirements to apply, as we value diverse experiences and skill sets.
