Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a detail-oriented Junior Service Advisor to join our team at [$COMPANY_NAME]. In this role, you will serve as the primary point of contact for customers, ensuring an exceptional service experience while accurately assessing their needs and recommending appropriate solutions.
Responsibilities
- Assist customers with inquiries regarding services, providing knowledgeable and helpful responses
- Accurately document customer concerns and service requests in our systems
- Work closely with senior service advisors and technicians to understand service offerings and convey this information to customers
- Schedule appointments and follow up with customers regarding service status
- Maintain a clean and organized workspace to enhance customer experience
- Actively participate in training sessions to enhance product knowledge and customer service skills
Required and Preferred Qualifications
Required:
- High school diploma or equivalent
- Strong communication skills, both verbal and written
- Basic understanding of automotive services and technology
- Ability to work in a fast-paced environment while maintaining attention to detail
Preferred:
- Previous experience in a customer service role, preferably in the automotive industry
- Ability to work collaboratively in a team-oriented environment
Technical Skills and Relevant Technologies
- Proficiency in using customer relationship management (CRM) software
- Familiarity with service scheduling systems and automotive diagnostic tools is a plus
Soft Skills and Cultural Fit
- Excellent problem-solving abilities and a customer-first mindset
- Strong interpersonal skills with an emphasis on teamwork and collaboration
- A proactive attitude towards learning and personal development
- Adaptability to changing situations and willingness to take on new challenges
Benefits and Perks
We offer a competitive salary and benefits package that may include:
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts on services
- Retirement savings plan with company match
- Opportunities for professional development and growth
Location
This is a hybrid position, requiring in-person work at our facility in [$COMPANY_LOCATION] at least 3 days a week.