Company Overview
[$COMPANY_OVERVIEW]
Role Overview
[$COMPANY_NAME] is hiring an Accounts Receivable Supervisor to lead a high‑velocity AR operations team responsible for cash application, billing reconciliation, collections, dispute resolution, and aged receivables management. This supervisory role requires a results-driven accounting leader who will establish measurable AR KPIs, optimize end‑to‑end receivables processes, enforce credit and collections policies, and partner with Cash, FP&A, Revenue Accounting, and Customer Success to improve DSO and reduce bad debt. The role balances hands‑on transactional oversight with process engineering and people leadership.
Responsibilities
- Lead, mentor, and develop a team of AR specialists (typically 4–10 direct reports): conduct 1:1s, performance reviews, career coaching, and capability-building plans.
- Manage daily AR operations including invoice issuance, cash application, unapplied cash resolution, unapplied cash aging, and account reconciliations to the general ledger.
- Design and monitor AR KPIs (DSO, CEI/DSO by cohort, aging buckets, dispute cycle time, unapplied cash rate) and own monthly AR reporting to Treasury and Finance leadership.
- Drive collections strategy: prioritize accounts, set cadence for outreach, approve payment arrangements, and escalate high‑risk accounts to leadership and legal as needed.
- Resolve complex billing disputes and partner with Billing/Product/Customer Success to remediate root causes; lead cross-functional post‑mortems and implement process controls.
- Optimize cash application through automation, rules‑based matching, and exception workflows; partner with IT/ERP teams to configure posting rules and remittance ingestion.
- Maintain strong SOX controls for receivables: document processes, execute month‑end close tasks, support internal and external audit requests, and implement segregation of duties where appropriate.
- Implement continuous improvement initiatives using lean principles: reduce manual work, increase straight‑through processing, and deploy RPA or workflow automation where ROI is clear.
- Own AR policy enforcement including credit holds, write‑offs, and collections escalation matrix; prepare recommendations for allowances and bad debt reserves for Finance.
- Provide input to compensation and billing dispute decisions and support upstream order-to-cash improvements to accelerate realization of revenue.
Required and Preferred Qualifications
Required:
- Bachelor's degree in Accounting, Finance, Business Administration, or equivalent experience; CPA or advanced credential is a plus.
- 5+ years of progressive AR or order‑to‑cash experience with 2+ years supervising or leading a team in a high‑transaction environment.
- Proven experience reducing DSO and improving collections efficiency through process, policy, and technology changes.
- Strong knowledge of month‑end close for receivables, reconciliations, credit memos, billing adjustments, cash application, and allowance calculations.
- Demonstrated ability to collaborate with cross‑functional partners (Treasury, Revenue Accounting, Sales, Customer Success, Legal) to resolve escalations.
- Excellent written and verbal communication skills with experience preparing executive‑level AR dashboards and summaries.
Preferred:
- Experience with enterprise ERP/financial systems such as Oracle EBS, NetSuite, SAP S/4HANA, or Workday Financials.
- Hands‑on familiarity with collections tooling (e.g., HighRadius, YayPay), payment gateways, lockbox processes, and EDI remittance formats.
- Proficiency in SQL, advanced Excel (Power Query, PivotTables, VBA), and data visualization tools (Power BI, Tableau) to analyze receivables data and automate reporting.
- Experience implementing RPA or straight‑through processing for cash application and dispute resolution.
- Prior exposure to SOX controls and supporting external audits.
Technical Skills and Relevant Technologies
- ERP platforms: Oracle, NetSuite, SAP, Workday Financials (configuration and transaction troubleshooting).
- Collections & AR automation: HighRadius, YayPay, Esker, or comparable systems.
- Payment and remittance: ACH, wire, lockbox processing, ISO 20022, EDI 820/824.
- Data & reporting: SQL (queries and joins), Excel (Power Query, macros), Power BI or Tableau for dashboarding.
- Workflow & automation: RPA tools (UiPath, Automation Anywhere), BPM platforms, or scripting for process automation.
- Financial controls: SOX framework, segregation of duties, reconciliations, and audit evidence preparation.
Soft Skills and Cultural Fit
- Operational leadership: track record of driving measurable process improvements and sustaining change across teams.
- Analytical rigor: comfortable decomposing receivable trends, modeling cash flow scenarios, and making data‑driven recommendations.
- Stakeholder influence: experience negotiating payment plans with customers and aligning internal stakeholders on collection strategies.
- Coaching mindset: demonstrated ability to upskill team members, run effective feedback loops, and build resilient, accountable teams.
- Bias for clarity: writes clear process documentation, maintains ADR‑style decision records for policy changes, and communicates priorities proactively.
- High integrity and customer focus: balances recovery targets with long‑term customer relationships and escalates appropriately.
Benefits and Perks
Salary: [$SALARY_RANGE]
Typical benefits include:
- Comprehensive medical, dental, and vision plans
- 401(k)/pension plan with company match and financial planning resources
- Paid parental leave and flexible PTO policy
- Annual professional development stipend and support for certifications (CPA, ACCA)
- Wellness programs, employee assistance, and commuter benefits
- Hybrid work arrangement, discretionary performance bonus, and potential equity or long‑term incentive plans where applicable
Equal Opportunity Statement
[$COMPANY_NAME] is an equal opportunity employer that values diversity, equity, and inclusion. We welcome applicants from all backgrounds and will consider qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. Reasonable accommodations are available for applicants and employees with disabilities; please contact us to request accommodations.
Location
This role is a hybrid position based in [$COMPANY_LOCATION]. A successful candidate will be expected to work from the office at least 3 days per week to enable cross‑functional collaboration, month‑end close activities, and team development; flexibility for remote work will be provided in coordination with management.
Application Instructions
We encourage applicants to apply even if you don't meet every listed requirement. If you have strong AR operations experience, demonstrated leadership, and a track record of delivering DSO and collections improvements, please submit your resume and a brief cover letter highlighting relevant achievements and why you're interested in joining [$COMPANY_NAME]. Candidates with transferable skills and strong learning agility are welcome to apply.