Company Overview
[$COMPANY_OVERVIEW]
Role Overview
[$COMPANY_NAME] is hiring an Accounts Receivable Specialist to manage end-to-end receivables operations, accelerate cash collection, and strengthen controls across invoicing, cash application, dispute resolution, and customer communications. In this individual contributor role you will own daily AR aging, reconcile postings to the general ledger, implement process improvements to reduce DSO, and collaborate with collections, billing, revenue operations, and external customers to resolve complex billing and payment issues. This role requires a detail-oriented, process-driven professional comfortable working with ERP systems, payment platforms, and cross-functional stakeholders to materially improve working capital metrics.
Responsibilities
- Manage full-cycle accounts receivable activities including invoice issuance, cash application, unapplied cash resolution, and month-end AR reconciliations.
- Maintain and analyze AR aging reports; proactively prioritize collection efforts to reduce days sales outstanding (DSO) and bad debt exposure.
- Investigate and resolve customer disputes, chargebacks, and credit memos; coordinate with billing/product teams to remediate root causes and prevent recurrence.
- Apply customer payments accurately across multiple receivables channels (ACH, wire, credit card, lockbox, virtual cards) and reconcile daily bank deposits to the ERP.
- Perform customer account reconciliations and support audit requests with detailed documentation and timely responses to internal and external auditors.
- Execute credit hold/limit processes in partnership with Sales and Credit teams; document risk decisions and approvers.
- Identify and implement process improvements and automation opportunities (e.g., lockbox automation, EDI, payment remittance parsing) to scale AR operations and reduce manual effort.
- Prepare and maintain AR KPIs and dashboards (DSO, Days Delinquent, Bad Debt %, unapplied cash) and present trends and action plans to Finance leadership.
- Support month-end and quarter-end close activities related to revenue, allowances, and collections; account for write-offs and reserve calculations per policy.
Required and Preferred Qualifications
Required:
- Bachelor's degree in Accounting, Finance or equivalent practical experience; 2+ years of progressive AR, collections, or revenue operations experience at a mid-market or enterprise company.
- Proven knowledge of accounts receivable processes, revenue recognition impacts, and general accounting principles (GAAP).
- Proficiency with ERP systems (e.g., NetSuite, Oracle NetSuite ERP, SAP, Microsoft Dynamics) and spreadsheet modeling (advanced Excel: VLOOKUP, pivot tables, INDEX/MATCH).
- Experience reconciling bank activity and posting payments across multiple channels with strong attention to detail.
- Excellent written and verbal communication skills for customer-facing collections and internal stakeholder collaboration.
- Strong organizational skills with the ability to manage multiple priorities and tight month-end deadlines.
Preferred:
- Experience with cash automation tools (HighRadius, Billtrust, VersaPay) and electronic remittance standards (EDI, ISO 20022).
- Familiarity with payment processors and gateways (Stripe, Adyen, PayPal) and virtual card reconciliation.
- Knowledge of SQL or data query tools and experience creating AR dashboards in BI tools (Looker, Tableau, Power BI).
- Prior experience implementing process automation or RPA in financial operations.
- Accounting certification (e.g., CPA, CMA) or progress toward certification.
Technical Skills and Relevant Technologies
- ERP: NetSuite, SAP, Oracle, Microsoft Dynamics or similar financial systems.
- Payments & Cash Application: ACH, wire, lockbox, automated clearing house, virtual card reconciliation.
- Automation & Integration: HighRadius, Billtrust, EDI tools, RPA platforms.
- Data & Reporting: Advanced Excel, SQL (basic query), Looker/Tableau/Power BI for KPI dashboards.
- Collaboration & Ticketing: Salesforce, Zendesk, Jira, or equivalent CRM/issue tracking for dispute and collections workflows.
Soft Skills and Cultural Fit
- Process-oriented with a demonstrated track record of documenting SOPs, creating controls, and reducing process variance.
- Customer-centric communicator able to de-escalate disputes and negotiate payment terms while protecting company cash flow.
- Analytical mindset with the ability to translate payment and AR trends into actionable process changes.
- Self-starter who can execute independently and escalate appropriately; comfortable working across finance, sales, and operations.
- Continuous improvement mentality: proactive in identifying automation opportunities and driving cross-functional adoption.
Benefits and Perks
Salary Range: [$SALARY_RANGE]
The total rewards package includes:
- Comprehensive medical, dental, and vision plans with employer contributions.
- 401(k) retirement plan with company match and financial planning resources.
- Paid time off, paid parental leave, and company-observed holidays.
- Professional development stipend and certification reimbursement for accounting credentials.
- Flexible work arrangements and wellness benefits including mental health support.
- Opportunities for internal mobility into revenue operations, FP&A, and accounting leadership roles.
Equal Opportunity Statement
[$COMPANY_NAME] is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We encourage applicants from historically underrepresented groups and welcome candidates with non-traditional career paths.
Location
This is a remote position within [$COMPANY_LOCATION]. Candidates must be legally authorized to work and located in [$COMPANY_LOCATION] to comply with payroll, tax, and regulatory requirements. Occasional on-site or in-person meetings may be required depending on business needs.
Application Instructions
We encourage applicants to apply even if they do not meet every listed requirement. If you have strong accounts receivable fundamentals, experience with ERP systems, or demonstrated aptitude for financial operations and process automation, please submit your resume and a brief cover letter outlining relevant experience and key achievements. Candidates who partially meet qualifications but demonstrate high learning velocity and cultural alignment will be strongly considered.