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ZowieZO

Backend Engineer (Java)

Unlock the full potential of customer service. 70% of your work is repetitive. Zowie automates this work starting day one, equipping your team with everything they need to delight your customers and turn support into sales.

Zowie

Employee count: 51-200

Poland only

About Zowie:

At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions—delivering instant, personalized, and exceptional experiences.
We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.

What you'll do:

You’ll join our Java team that works on the challenging goal of redesigning important parts of Zowie’s architecture - building a low-latency central message delivery platform. The end goal is to easily connect Zowie with different channels such as Facebook, Whatsapp, and others. A lot of exciting work awaits - designing our systems with reliability, performance, and extensibility in mind. You’ll also have an opportunity to learn about exciting technologies like speech to text and text to speech and try out real functional programming by occasionally reading or writing some Scala code. We value outcomes over processes, believe in automatic tests, and use of Ports and Adapters practices in our services.
Despite being compact, we efficiently manage and enhance a sophisticated system comprising over 100 microservices, predominantly coded in Scala and Java. These microservices communicate synchronously through gRPC, handle asynchronous calls via Kafka, expose GraphQL to the frontend, and leverage databases like PostgreSQL, Mongo, ElasticSearch, or Redis.
At Zowie, our engineering ethos is centered around the tangible impact our work has on our users. It's not just about meeting predefined requirements. It's about having a substantial influence on the overall solution. We believe in the empowerment of our engineers to contribute not only to code but also to the strategic decisions that shape our product. This requires a holistic understanding of the business, the product, and the technology at play. Your expertise will enable you to connect the dots and provide valuable insights to guide the best course of action.
Autonomy and meritocracy are at the core of our values. We champion the idea that sound arguments should prevail. As part of the team, you'll be instrumental in shaping end-to-end solutions, influencing architecture decisions, and proposing crucial enhancements to our engineering practices.
Our daily routine aligns with industry standards, including regular planning sessions, standups, timely code reviews, and close collaboration with fellow engineers.
Think of our teams as startups in a startup. We value efficiency and therefore the only constant you should expect is Retrospective. Everything else is being constantly adjusted to fit the changing needs.
We will be happy to be fully transparent with you; tell us what you want to know!

Ideally, you'll bring with you:

  • Excellent coding skills and passion for growing expertise
  • Strong experience with JVM languages
  • Excellent knowledge of SQL and relational databases
  • Strong communication, so you can actively listen and easily explain complex technical issues with simple business and product words
  • Excellent system design skills that allow you to choose technologies and architectures wisely
  • Experience with Distributed systems
  • Product acumen, ownership, and focus on value delivered for the customers
  • Working proficiency in English and Polish (both spoken and written)

It will be awesome if you have:

  • Experience with Spring framework
  • Experience with NoSql databases
  • Experience with Kafka or other message brokers
  • Experience with GraphQL
  • Experience with Docker Swarm / Kubernetes

AI-native culture:

Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for someone who’s excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.

We are:

•Ambitious and innovative. We never settle. We always look for better ways of doing things.
•Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
•Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.
•Growing fast. You’ll have a lot of autonomy and impact as we grow.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Poland +/- 0 hours

About Zowie

Learn more about Zowie and their company culture.

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Let’s build the future of customer success. Together.

Buying online should feel like walking into your favorite local coffee shop - personal, friendly and easy. Zowie’s mission is to recreate offline shopping experiences online and reimagine digital customer service.

We can achieve more as a team

Every member makes a difference. We support, empower, and motivate those around us. Having each other’s back drives us to be better every day—as individuals and partners.

We keep our minds open

Spot what’s invisible at first glance. We want to know if the things we produce, use, and observe can be better, smarter, or more innovative. We never judge before understanding.

We love what we do

Our ambition enables us to be innovators. We’re all about producing positive energy and following good vibes. The journey is much more fascinating when you’re driven by what you do.

We build real relationships based on trust

Direct communication is about talking to people — not about people. We appreciate honesty and speak openly about our victories and challenges. We either win or we learn.

We choose the smartest way to reach our goals

Working smarter lets us learn, discover, and win. We’re problem solvers dedicated to getting things done. We think fast, adapt, and constantly look to improve ourselves.

Employee benefits

Learn about the employee benefits and perks provided at Zowie.

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Fitness Benefits

We subsidize health activities for you.

HR Support

You have access to an on-demand HR coach.

Unlimited Paid Time Off

We trust each other and don’t count days.

Health Benefits

We offer a competitive health insurance package.

View Zowie's employee benefits
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Zowie

Company size

51-200 employees

Founded in

2019

Chief executive officer

Maja Schaefer

View company profile

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