United States onlyAs a Specialist, Customer Experience at Zocdoc, you will deliver exceptional customer service to healthcare provider accounts, upsell features, and foster authentic connections to make healthcare easy for providers through calls, emails, and chat.
Requirements
- Super-positive and empathetic: you see the best in people and know how to bring it out
- A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment
- Passionate about bringing solutions to providers
- Excited to learn new techniques and systems
- Excellent communication and interpersonal skills, both in verbal and written form
- Customer service experience, preferably in a healthcare or technology-related field
- Strong problem-solving abilities and adaptability in a fast-paced environment
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service and promoting Zocdoc's mission
Benefits
- Flexible work environment
- Competitive PTO
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
AU, CA + 3 more