United States onlyZocdoc is a digital health marketplace that helps patients easily find and book care. As a Specialist, Customer Experience, you will deliver exceptional customer service to healthcare provider partners, upsell features, and make it easy for them to use Zocdoc's services effectively. You will embody Zocdoc's core values and work collaboratively with a team of driven and thoughtful teammates to solve complex problems and drive quality up and prices down in the healthcare industry.
Requirements
- Super-positive and empathetic
- Team player, who enjoys working in a highly collaborative team environment
- Passionate about bringing solutions to providers
- Excited to learn new techniques and systems
- Excellent communication and interpersonal skills, both in verbal and written form
- Customer service experience, preferably in a healthcare or technology-related field
- Strong problem-solving abilities and adaptability in a fast-paced environment
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service and promoting Zocdoc's mission
Benefits
- Flexible work environment
- Competitive PTO
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
AU, CA + 3 more