ZigZag Careers

For many online retailers, managing customer returns presents a significant challenge, impacting everything from customer satisfaction to the bottom line. Customers expect a seamless and straightforward returns process, and any friction can lead to frustration and a reluctance to shop with that brand again. The logistics of getting a product back, processing it, and either returning it to stock or liquidating it can be complex and costly. This is precisely the problem that ZigZag Global was created to solve. We provide a market-leading global returns solution that transforms the post-purchase experience for both consumers and retailers. Our Software-as-a-Service (SaaS) platform is designed to reduce the cost, waste, and friction traditionally associated with returns, ultimately boosting customer loyalty and making retailers more profitable and sustainable.

Our innovative technology empowers retailers to offer a superior, hassle-free returns experience. By integrating our platform, retailers can provide their customers with a simple, branded online returns portal. This not only enhances the customer journey but also provides retailers with valuable data and insights into their returns process. We connect our clients to a vast global network of over 200 warehouses and more than 1,500 carrier services, enabling them to manage returns efficiently across more than 170 countries. This network allows for intelligent routing of returned goods, often to locations where they are more likely to be resold, minimizing the need for costly international shipping. For retailers, this means faster processing of returns, quicker refunds for customers, and the ability to get products back into the supply chain and available for resale much sooner. We work with some of the world's leading retail brands, including Zara, Selfridges, and Superdry, helping them to optimize their reverse logistics and turn a potential cost center into a competitive advantage.