GB and US onlyAbout the Job
zerohash is seeking a Manager, Third Party Onboarding and Compliance who will help shape and lead the compliance program’s customer onboarding, risk management and consumer protection team to drive the execution of key priorities. This role will specifically be responsible for leading KYB/KYC Client Onboarding, KYC Refresh, High Risk Customer and Client Reviews and Enhanced Due Diligence, and Zero Hash primary customer audits as well as compliance by Zero Hash and its partners with federal and state consumer protection and disclosure requirements. This is a supervisory position that will manage a team of full-time staff (of various seniority and specialization) and, as necessary, external contractors. The ideal candidate is a strategic thinker, a great communicator, and has the ability to influence through respect and trust. You will report directly to the Chief AML Officer/Deputy Chief Compliance Officer (or other senior Compliance manager).
While this role is fully remote, there is a preference for candidates to be currently located in the AMER and EU/UK timezones.
Responsibilities
- Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives.
- Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals.
- Serve as first point of contact for billing, account receivable, third party audit requests etc
- Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.
- Create account-based strategies with a focus on enablement, account mapping, upselling and co-marketing.
- Work with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market.
- Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products.
- Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives.
- Design and implement data driven reporting to track client satisfaction
- Own retention and contract renewals
- Excel at operating in a dynamic and quickly changing environment
- Act as internal buffer between client and leadership team
- Maintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis.
Requirements
- Proven people management experience, preferably within the financial services industry or fintech area, including in a remote first environment
- College degree
- 7-10+ years of AML and relevant professional services experience
- Proven experience with the areas of responsibility
- Experience working with third-party case management and project management tools
- Hardworking and driven
- Strong time management skills and ability to execute tasks within tight deadlines
- Strong verbal and written communication skills
- Strong interpersonal skills are necessary to work effectively with colleagues across regions and business units
- Strong project management skills, with ability to multi-task and maintain attention to detail
- Crypto experience a plus
- ACAMS certification a plus
- Experience with MSBs a plus
- Experience with EDD and KYB/KYC a plus
Benefits
- Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
- Vision & Dental Insurance (U.S. only)
- Chance to earn equity
- Maternity & Paternity leave (after 6 months)
- WeWork All Access Membership
- WFH Yearly Stipend
- L&D Yearly Stipend (after 6 months)
About zerohash
zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own.
The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin-based funding, payouts, and settlement; and issue and manage tokenized assets with built-in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global.
zerohash is trusted by some of the world’s most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zero infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally.
The company is deeply regulated and compliance-first, operating across the U.S. and internationally with licenses and approvals that allow partners to enter crypto and stablecoins with confidence. zerohash has become a trusted partner for enterprises seeking to modernize financial products while meeting the highest standards for security, risk management, and regulatory oversight.
To date, zerohash has raised over $280 million in funding from a mix of leading venture firms and strategic investors, including Morgan Stanley, Interactive Brokers, SoFi, Point72 Ventures, Bain Capital Crypto, Lightspeed Venture Partners, and more.
zerohash has been featured in top-tier media outlets such as Bloomberg, CNBC, The Wall Street Journal, Financial Times, Reuters, Forbes, and CoinDesk, and its leadership team regularly contributes to global conversations on the future of payments, investing, and financial infrastructure.
At zerohash, we're building the infrastructure that makes digital money work securely, compliantly, and at global scale.
The zerohash Culture
All zerohash employees are guided by the following characteristics and core principles:
- Independence/Ownership - An ability to work autonomously. Join zerohash, pitch ideas, and shape the work you do.
- Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.
- Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.
- Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.
- Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.
- Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
- Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.
- Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.
Follow us
**We’ve recently seen an increase in individuals impersonating zerohash recruiters to target job seekers. Please stay vigilant and keep the following in mind to ensure you are communicating with the real zerohash team:
- Verified Emails Only: Official outreach will only come from a @zerohash.com email address.
- No Messaging Apps: We will never contact you via unsolicited text messages, WhatsApp, or Telegram.
- Official Applications: Only apply directly through our careers webpage (zerohash.com/careers) or zero-hash.breezy.hr.
See something suspicious?
If you want to verify an interview request or report a fake job posting or suspicious communication, please contact us immediately at talent @zerohash.com. This email is for fraud reports only. Candidate application inquiries will not be responded to.
United States
NL, GB + 1 more
Brazil only