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ZelloZE

Support Engineer - L2

Zello is a leading push-to-talk app that enhances communication for frontline teams globally, offering a secure and effective platform for voice communication.

Zello

Employee count: 51-200

United States only

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Support Engineer provides second-level technical support, bridging the gap between Product Advocate (L1) team and Engineering at Zello, a voice-first communication platform.

Requirements

  • 3-5 years of technical support or related experience in a SaaS or communications technology company
  • Strong understanding of APIs, networking fundamentals, and mobile platforms (Android/iOS)
  • Proficiency in reading and interpreting logs, JSON, and basic scripting
  • Excellent written and verbal communication skills
  • Customer-first mindset with attention to clarity and accuracy

Benefits

  • Competitive pay
  • Equity with significant upside
  • Flexible schedules and time off
  • Sabbatical after every five years of service
  • Free snacks and ping-pong table

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Zello

Learn more about Zello and their company culture.

View company profile

Zello is a revolutionary push-to-talk communication platform that transforms any smart device into a digital two-way radio, making it an essential tool for millions of frontline workers around the globe. Headquartered in Austin, Texas, Zello was founded to empower communities and individuals to communicate more effectively and securely. Zello's platform is built for both emergency situations and everyday operations, allowing users to enjoy instant voice communication in a range of settings. The app supports real-time, live voice conversation over cellular networks and Wi-Fi, eliminating the need for expensive specialized equipment.

With over 10 billion messages delivered monthly, Zello provides an array of features including unlimited secure channels, message replay, emergency alerts, and location tracking, making it particularly valuable during crises. Zello has become a go-to app for disaster response and community connection, helping users in over 200 countries. Notably, the application gained significant attention during protests and natural disasters for its ability to facilitate communication when traditional lines were compromised. At Zello, we are dedicated to keeping the world connected and informed, ensuring that every voice can be heard clearly when it matters most.

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Zello

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