Senior Service Designer (SFIA 4/5)

This role is 100% remote for the foreseeable future. We will accept applications from anywhere in the UK.

Zaizi is looking for a Service Designer to work in a delivery focused, agile environment helping deliver a better experience and better outcomes for users.

Role Objectives:

These are the expected objectives for this role. We are happy to discuss this further during the interview process and jointly agree it with the successful candidate.

• Design external and internal facing services that focus on solving whole problems
• Put the user at the centre of the design process, and being an advocate for users and their needs within the team and to stakeholders
• Understand and articulate policy objectives and strategic goals

Skills & Competencies:

• Prototyping
• Communicating information
• Digital perspective
• Evidence and context-based design
• Facilitating decisions and risks
• Leadership and guidance
• Facilitating workshops
• Strategic thinking
• Understanding constraints
• User focus
• Agile
• GDS

About Zaizi:

Zaizi is a software consultancy specialising in building bespoke digital solutions using open source software and cloud platforms. We predominantly work with central government agencies and adhere to the Government Digital Service Standard.

As a digital consultancy, working on large and complex public sector projects, utilising the newest and innovative technologies, tools and methods, our people are the key to our success.

To attract, engage and retain diverse, passionate and able people, we’ve established a great culture and close knit community of people who work hard but also play hard too.

Watch our video: https://www.youtube.com/watch?v=vCt-7Do1icY

Our culture is inclusive, modern, friendly, smart and innovative – we seek to employ bright, positive thinking individuals with a can-do attitude. Our people enjoy challenging themselves to be the best at what they do – if that sounds like you, you'll fit right in!

Process:

We have a rigorous recruitment process which we use for all our roles to ensure we attract the very best talent. Our process includes:

• First round - Telephone pre-screen with HR.

• Second round - Video interview with a senior manager.

• Third round - Interview and presentation to senior team.

We would be keen for the candidate to start as soon as possible, but it is more important to us to find the right person and we are able to respect notice periods of up to 3 months.

Individuals seeking employment at Zaizi must note we see diversity as a really positive thing that actually creates a better workplace and delivers better outcomes, so we are really keen to maximise the diversity of the workforce and actively encourage applications from anyone and everyone.

SC Clearance:

Zaizi works with UK Central Government departments on a range of projects. To be able to work on our customer projects, employees must be Security Cleared to a standard acceptable to our Government customers. Due to this restriction we can currently only recruit candidates who have the right to work in the UK without sponsorship and who have lived in the UK for the last 5+ years continuously.