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Z1 TechZT

Support Engineer

At Z1 Tech, we are at the forefront of innovation, inventing the future of digital media and advertising.

Z1 Tech

Employee count: 201-500

India only

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About VDO.AI :
Vdo.AI is becoming the dominant form of content consumption on the internet and our platform helps publishers transition to the future. Our proprietary technology platform provides the video player, video streaming, video content and video advertising in an end to end offering to some of the biggest publishers on the internet. Our aim is to integrate the best advertisers with qualified publishers, to enable a high value video advertising ecosystem to thrive. Within a short span of 2 years, we are working with over 800+ websites, streaming over 2 petabytes of video content and serving over 3 billion ads every month.

Responsibilities

  • Lead end-to-end development across backend (PHP/Python/Node.js) and frontend (JS/HTML/CSS). Oversee architecture, code quality, and scalable solution design.
  • Integration Support: Troubleshoot and resolve Level-2 technical issues related to ad tags, SDKs, and player integrations for publishers.
  • Diagnose JavaScript errors, tag misfires, VAST/VPAID issues, and ad-delivery failures with quick turnaround time.
  • Ensure smooth integration experience, high success rates, and minimal escalations from publishers.
  • Meet defined SLAs for issue resolution and maintain high CSAT scores.
  • Work closely with Product, Engineering, and AdOps teams to escalate and resolve complex problems.
  • Create and maintain detailed documentation on recurring issues, solutions, and best practices.
  • Analyze logs, player events, API calls, ad responses, and network activity to ensure optimal ad performance.

Requirements

  • 0 - 2 years of experience in JavaScript, browser debugging tools, and network analysis.
  • Hands-on experience with VAST/VPAID, programmatic advertising, GAM, and ad tag troubleshooting.
  • Solid understanding of HTML, DOM, cookies, CSP, CORS, and HTTP network calls.
  • Ability to break down technical issues using logs, API responses, player events, and payloads.
  • Prior experience supporting web, mobile web, or OTT ad tech integrations.
  • Ability to explain complex technical topics in a simplified and clear manner.
About Z1 Tech:
Z1 Tech (Great Place to Work-Certified™) is a technology first company which strives to innovate digital advertising and marketing to streamline automation in favour of humankind. Our mission is to build for the future. We believe in trying to play where the technology is going, not where it has been. This has enabled us to bet on the future and build successful brands like VDO.AI, Plunic, Receptix and Jnee. Our offices are located in the US and in India (Gurugram).
At VDO.AI, we think innovatively. We are diverse and celebrate each other’s achievement and knowledge. We believe that equality in the workplace drives progress and works as a catalyst to holistic growth. Started with just 5 core members, we are now a team of over 150 people who adhere to different values, beliefs, experiences, backgrounds, and preferences, it still seems like day one.
We're committed to creating a dynamic work environment that values diversity and inclusion and represents employees across various skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations, and gender identities.

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Job type

Full Time

Experience level

Entry-level
Mid-level

Location requirements

Hiring timezones

India +/- 0 hours

About Z1 Tech

Learn more about Z1 Tech and their company culture.

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At Z1 Tech, we are at the forefront of innovation, inventing the future of digital media and advertising. Our mission is to provide future-proof solutions that make lasting impressions on our clients and their audiences. We are a technology-first company that aims to revolutionize the way digital content is consumed globally. With a commitment to simplicity amidst complexity, we harness cutting-edge technology to stream over 5 petabytes of content and bring unparalleled experiences to millions of users daily.

Our company culture thrives on creativity, hard work, and enthusiasm, which together foster an environment where we pursue excellence in advancing technological narratives across diverse geographies. As a proud team of over 150 professionals spanning the USA, APAC, and Europe, we embody resilience and humility, and we celebrate our victories and everyday hustle. We believe in cultivating a workplace that not only celebrates hard work but also cherishes the spirit of our employees, leading to our recognition as “A Great Place to Work.” This commitment drives us forward as we continue to explore our strengths and push the limits of creativity, resulting in uncomplicated yet effective solutions for the brands we partner with.

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