Communications & Engagement Advisor

Company description

Water Utility Company based in Yorkshire region of England.

Job description

Communications and Engagement Advisor

We offer a salary from £38,465 - £48,080 per annum depending on experience
Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
Attractive pension scheme (up to 12% company contribution)
Development opportunities in line with the Communications Engagement Advisor progression plan
25 days annual leave plus bank holidays plus two wellness days!
Life assurance cover of 4 times pensionable salary
A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.

Retail savings scheme

Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but were moving our office to Leeds Valley Park in Summer 2026, so youll be based there in the future, with a hybrid working arrangement in place, a mix of office, home working and out onsite.

Work type: This is a fixed term opportunity for 2 years. You will be working full time, 37 hours per week, Monday Friday within a working window of 8:00am-6:00pm.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in?

As one of our communications and engagement advisors, youll be at the forefront of telling customers about all the investment, were making across Yorkshire. By delivering brilliant customer engagement, youll be working closely with local communities to build their understanding of what were doing to improve and making sure were leaving a positive lasting legacy after weve finished the work.

With over £8.3bn being invested across Yorkshire, its really important were doing everything we can to let customers know how this money is being spent in their area through planned proactive engagement and communication with our customers, stakeholders and communities.

Youll be expected to create and deliver proactive bespoke communication plans for Yorkshire Waters capital schemes making complex engineering simple so our customers and stakeholders understand what were doing, how and why. To do this you will need to build a strong and effective network and working relationship with project managers in the capital programme, contract partners and other Yorkshire Water teams. Youll be out and about talking to customers and stakeholders at events, drop-ins and meetings to promote the good work were doing and engage with them.

Alongside this, youll be optimising all our channels to make sure were getting the message out there about each capital scheme. Youll be making sure each brand touchpoint that customers have with us through the capital scheme is engaging, and will look for further opportunities to get our messages out into the community.

Youll need to work closely with the wider brand and comms team to maximise media coverage and provide information for use on both traditional and social media platforms. Youll look at how we can use digital channels to improve the customer experience, creating engaging web content. You will also work closely with our education and partnerships team to fully engage the wider work were doing in the community.

Youll also help provide information for newsletters and information for reporting to support a performance excellence way of working and a culture of continuous improvement.

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What skills qualifications you will need?

• Significant experience as a communications or community engagement professional within an agency or in-house environment
• Proactive, creative and driven with an ability to put creative ideas into action
• A proven track record of delivering effective communications with significant results and within a pressured environment
• A proven track record of delivering brilliant customer engagement
• Has the ability to influence key stakeholders both internally and externally
• Excellent skills in relation to online channel and content publishing
• An ability to create content that users want to engage with and ability to utilise this content to build relationships and create advocacy
• Strong knowledge of the communications and engagement environment
• Excellent interpersonal, influencing and written skills
• Strong ability to organise and plan work
• Be able to work independently and support and contribute to a team
• Strong knowledge of the overall online environment including social media and how this can be used to drive interest in the work we do.
• Public Relations or similar qualification would be advantageous

If youre an experienced communications professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.

Please upload an up-to-date copy of your CV along with a cover statement outlining your relevant experience for the role.

Recruitment Process:

Closing Date: 22nd May, 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment.

Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.