Workforce AI Solutions Architect

Qualifications:

• 5+ years’ experience in a pre-sales engineering role, solution architecture or related field, preferably with expertise in AI platforms such as Glean, Microsoft Copilot, Google AgentSpace or similar.
• 5+ years of experience in software engineering, solution architecture, or a related field, with a focus on AI, machine learning, or intelligent automation.
• Proven experience designing and deploying AI-powered solutions in enterprise environments, preferably with Microsoft Copilot, Glean or similar platforms.
• Strong understanding of AI/ML concepts, natural language processing, and conversational AI frameworks.
• Experience with cloud platforms (Azure, AWS, GCP) and modern software development practices.
• Strong understanding of AI integration, SaaS solutions, and enterprise IT environments.
• Ability to translate business requirements into technical solutions and communicate complex concepts to diverse audiences.
• Familiarity with security, compliance, and responsible AI principles.
• Excellent problem-solving, communication, and collaboration skills.

Preferred Skills:

• Experience with Microsoft Copilot, Glean or similar AI-powered productivity tools.
• Knowledge of enterprise integration patterns, APIs, and data governance.
• Proficiency in at least two programming languages (e.g., Python, Java, Go) would be beneficial.
• Technical certifications in AI, cloud, or related technologies.
• Experience in pre-sales or post-sales solution architecture, professional services, or support engineering.
• Project planning and execution skills, with the ability to manage multiple priorities.

Additional Information:

• This role is highly collaborative and requires a balance of technical expertise and business acumen.
• This role may include up to 50% travel.
• Participation in client engagements, workshops, and industry events may be required to showcase AI agent capabilities and drive adoption.
• The position may be remote or require onsite presence depending on business needs.
• WWT is committed to diversity, equity, and inclusion, and encourages applicants from all backgrounds to apply.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Equal Opportunity Employer

Preferred locations: MO, FL, NC, TX, AZ, IL, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

The Workforce AI SA is responsible for designing, developing, and implementing advanced AI agent solutions that drive productivity, collaboration, and innovation within WWT and for our clients. This role is responsible for understanding customer requirements, demonstrating Workforce AI capabilities such as Microsoft CoPilot, Glean and AgentSpace, and architecting solutions that drive productivity and operational efficiency for enterprise clients.

Responsibilities:

• Provide AI engineering support to the sales team in a thorough, detailed, and time-sensitive manner, focusing on AI agent solutions with Microsoft Copilot Studio, Glean and Google AgentSpace platforms and their integrations with customer environments
• Demonstrate the AI platforms ability to connect to various data sources, automate repetitive tasks, and provide actionable insights that enhance workforce experience and data strategy for customers.
• Configure integrations with enterprise platforms and tools, such as Microsoft 365, Salesforce, ServiceNow and other modern work environments for POCs
• Serve as a technical advisor to internal services teams and customers, guiding the architecture, design, and implementation of AI agents within enterprise architectures.
• Lead the technical vision for AI agent capabilities, including conversational interfaces, workflow automation, and knowledge management.
• Present and engage directly with senior-level IT, line of business decision makers, and C-suite executives to articulate the value of enterprise search, Agents and automation tools.
• API and custom data integration experience in a Hybrid or SaaS environment
• Mentor and guide customer engineering teams in AI agent development, deployment, and optimization.
• Collaborate with professional services to support the creation of service catalogs and solution documentation for the different platform offerings.
• Respond to customer RFPs/RFQs/RFIs with technical accuracy and clarity.
• Stay current with industry trends, emerging technologies, and advancements in AI and modern work solutions.