General Manager

Purpose

The General Manager (GM) will lead and support a team of Team Members and Supervisors that work at our Buff City Soap locations. The General Manager (GM) will provide consistent support to their team and must have the ability to manage, lead and train multiple employees, drive to achieve major KPI’s, manage daily production, and focus on the guest experience.

Duties & Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Team Member(s), Supervisor (s) and Assistant Manager(s).
• Promote and maintain consistent accountability and adherence to company policies and procedures, ensuring all operational changes are communicated and implemented in store (Ex. PPE procedures). This includes but is not limited to evaluating, discipling, and terminating employees if and when needed.
• Follow all safety guidelines for working with lye, raw materials, and equipment.
• Provide excellent guest service by building good relationships and understanding and meeting their needs.
• Become an expert in the products that are made at the store and be able to make recommendations.
• Greeting guests (whether new or returning) every time they visit the store.
• Scheduling employees to meet the daily needs of the business.
• Embody our culture, mission, and core values.
• Work closely with Regional Manager to execute all initiatives in the store.
• Achieve and maintain all major key performance indicators (KPIs).
• Generate sales reports, maintain inventory and production.
• Maximize guest retention through leading and training the store team to ensure high levels of customer service.
• Responsible for scheduling, planning and executing store parties.
• Complete monthly inventories.
• Work to maintain store cleanliness and upkeep (using and following checklists) and communicating the update/replacement of damaged equipment with Regional Manager.
• Manage and track stock of raw materials, finished products, and supplies.
• Develop partnerships with local community members and participate in local events to build brand awareness when business allows for it.
• Communicate and manage all marketing strategies and sales/promotions to team, ensuring proper execution to drive results.
• Communicate regularly through email, phone and text. Responding to communication in a reasonable time (24 hours or sooner pending seriousness of topic).
• Actively communicate with other stores within the franchise, office support staff and serve as a liaison between the store and the office.
• Final approval and reviewing of all HR documents, payroll, supply orders and sponsorship requests.

Qualifications

• Previous manager experience
• Minimum High School Diploma or GED Equivalent.
• Excellent written and verbal communication skills.
• Proficient in Gmail, Google Calendar, Google Docs, Google Drive and Microsoft Office.
• Must be team oriented, self-motivated and well organized.

Social Responsibilities

Enable all guests to experience the Buff experience. Our products are hand‑crafted daily in‑store, where customers can see exactly what goes into the products. Our products are distinctive and unique while also being free of any harsh or harmful chemicals. Express your creativity while also assisting guests in finding a product they will love and keep coming back for!

Working Environment

This position operates in a customer facing environment in retail locations. This position routinely uses standard office equipment such as computers/POS systems, phones, photocopiers, scanners, filing cabinets and fax machines.

Physical Requirements

While performing the responsibilities of the job, the employee is regularly required to talk and hear. The employee is often required to sit, stand and use their hands and fingers to handle and produce. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds.

Position Type/Expected Hours of Work

This is a full‑time position (40+ hours a week). This position may work outside of normal business hours to include evenings and weekends as needed. This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time or without notice. Our location hours change pending seasonality. (Ex. Summer and Holiday hours).

Travel

When the business calls for it (Ex. Trainings, Meetings, etc.).

EEO Statement

Buff City Soap Northern is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement and all other employment practices.