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WorkstreamWO

AI Engineer

Workstream is the top HR and Payroll platform designed for the hourly workforce, streamlining hiring and administrative processes for businesses.

Workstream

Employee count: 201-500

China only

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Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

This is a rare opportunity for an ambitious AI engineer who wants to build real-world AI products. You will lead a team to build production-quality text/voice-based chatbots for the largest brands in the world. You will be the founding AI/algorithm engineer for the company. You will also get opportunities to prove your leadership skills and to build your team when we grow.

Day in the Life

You will be responsible for building and improving our AI to drive business outcomes. In your day-to-day life, you will do two types of jobs:

  • Build AI Products from Scratch (0-1):
    • Work with the Product Manager to understand customers’ pain points and create user stories for the chatbot
    • Quickly build prototypes/demos to get feedback from customers
  • Improve AI to drive Business outcome (1-100):
    • Work with software engineers etc to turn chatbot into a software product
    • Iteratively improve model/generation/retrieval/conversation quality by creating metrics, building data flywheel and creating benchmarks, training models, monitoring performances, etc.
    • Be the go-to person and bar-raiser for the domain of algorithm/AI/ML engineering

Who You Are

  • Strong problem solver
  • Expertise in
    • AI engineering, like LLM, closed-domain QA/dialogue system, RAG, Information retrieval, knowledge base, and other speech/text/NLP-related fields
    • prototyping AI applications with hands-on muscles (0-1)
    • systematically tweaking a production system to perform better to business goals (1-100)
  • (preferred) In addition to expertise, have a proven track for the above expertise
  • Strong communication and project management skills, able to lead and collaborate with cross-functional roles in English and Chinese
  • Like the startup culture: scrappily resourceful and have strong ownership
  • Ideally based in Shanghai or Chengdu, CN

What We Offer:

  • A mission-driven team dedicated to empowering deskless workers and local businesses
  • Join a Series B startup early, to learn fast
  • Work with the founding team and industry veterans to accelerate your career
  • Competitive salary and equity
  • Comprehensive health coverage
  • Unlimited PTO
  • Remote/WFH schedule

Know More About Workstream

Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

China +/- 0 hours

About Workstream

Learn more about Workstream and their company culture.

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Workstream is the leading HR, Payroll, and Hiring platform specifically designed for the hourly workforce. Launched in 2017, the company has since served over 30,000 locations and helped more than 4,900 customers streamline their HR processes. By harnessing smart technology, Workstream enables franchise and business owners to simplify operations, reduce labor costs, and fill roles efficiently—all from one integrated platform.

Workstream focuses on accessibility for hourly workers, providing solutions for hiring, onboarding, payroll, engagement, and time management. It is trusted by 46 of the top 50 quick-service restaurant brands, such as Burger King, Jimmy John’s, and Taco Bell, demonstrating its effectiveness in meeting the unique needs of the hourly workforce. The founders, Desmond Lim, Lei Xu, and Max Wang, along with their robust leadership and investor support, emphasize a commitment to innovative technology aimed at improving employee satisfaction and operational efficiency.

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Workstream

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