United States onlyRemote Position with virtual and onsite training. Applicants must reside within the Florida Market area. Strong Communication and Computer Skills preferred. Shift: 10am - 7pm ET Monday-Friday Rotating Saturdays*
Requirements
- Works with routing specialists, route managers, and the service department to optimize complex routes
- Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response
- Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
- Records and documents information from Drivers and distributes to appropriate departments
- Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
- Serves as point person for manager; coordinates projects and other tasks as necessary
- Delegates work in managers absence
- Serves as an escalation point for other Dispatchers in the department
- Train new Dispatchers
- Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Canada only
