WingtraWI

Technical Customer Support Intern, 4 months

Wingtra is a leading VTOL drone manufacturer headquartered in Switzerland, providing innovative aerial surveying solutions for various industries.

Wingtra

Employee count: 51-200

United States only
Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.
We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.
Together with a small and highly skilled team of sales and support managers, you will support our partners in the Americas. By scaling the Wingtra business in the Americas, you play a key role in Wingtra's commercial success.
This role can be pursued remotely from any location in the continental US. This position may lead to a full-time role depending on performance and business needs. As such, we are currently only considering candidates who will have completed their studies by the start of the internship.

Your responsibilities will include:

  • Assist in responding to customer support requests and troubleshooting technical issues using HubSpot
  • Support customers with photogrammetry, coordinate systems, GNSS, and post-processed kinematics
  • Help with technical onboarding and consulting for customers remotely
  • Contribute to writing technical documentation and manuals
  • Communicate effectively with team members worldwide, both in meetings and video calls
  • Support logistics processes with key partners in North America
  • Assist the sales and marketing teams with demos and customer interactions
  • Collaborate with engineers in Zurich on solving technical challenges

Requirements

  • Degree in engineering, GIS, robotics, or a related technical field
  • Strong problem-solving skills and an interest in customer support technology
  • Excellent organizational and communication skills
  • Ability to work in a fast-paced environment and collaborate with global teams
  • Experience with CRM or ticketing systems (e.g., HubSpot, Zendesk) is a plus
  • Interest in drones, robotics, surveying, or GIS is a plus
  • Willingness to travel occasionally
If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

About the job

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Job type

Intern

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Wingtra

Learn more about Wingtra and their company culture.

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At Wingtra, we’re passionate about advancing the field of aerial surveying and mapping with our cutting-edge drone technology. Based in Zurich, Switzerland, we specialize in the production of vertical take-off and landing (VTOL) drones tailored specifically for the surveying, construction, and mining industries. Since our inception in early 2017, we have rapidly grown into a global player, partnering with over 80 of the largest equipment dealers across more than 50 countries. Our flagship product, the WingtraOne, represents the zenith of drone engineering, allowing professionals to capture high-resolution aerial data with unparalleled precision and efficiency.

Our story is driven by a commitment to research and development, underscored by our team of experts who hail from prestigious institutions such as ETH Zurich, recognized as one of the world's top engineering universities. By combining years of technological knowledge with practical applications, we ensure our drones not only meet but exceed the highest international standards for surveying. We believe in the transformational power of our technology—enabling our clients to enhance productivity, reduce costs, and facilitate data-driven decision-making in their operations. Our dedication to quality, customer support, and compliance with global regulations positions Wingtra as a trusted partner for industry leaders worldwide.

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Wingtra

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Wingtra hiring Technical Customer Support Intern, 4 months • Remote (Work from Home) | Himalayas