Philippines onlyCustomer Service Representative (HVAC Industry)
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Customer Service Representative to start immediately!
Duties and Responsibilities include but are not limited to:
1. Answer phone calls, respond to emails, and manage ticketing
2. Book appointments via CRM, dispatch technicians, and follow up with customers
3. Pull permits, manage business licenses, create estimates/quotes, prepare job orders, track inventory, and coordinate vendors
4. Follow communication procedures, guidelines, and policies
5. Take the extra mile to engage customers
6. Ad hoc tasks
Qualifications:
- At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
- At least 1 year of proven experience in the HVAC industry.
- Excellent English communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
- Able to work on a graveyard shift
Technical Requirements:
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits:
- Health Insurance (HMO)
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Schedule: 20-40 hours per week US Time zone
Location: This is a remote job
Full time Salary Package (with HMO):
- Entry Level (1-3 years of experience): PHP 28,000 per month negotiable
- Intermediate Level (3-5 years of experience): PHP 40,000 per month negotiable
- Expert Level (5+ years of experience): PHP 50,000 per month negotiable
Please note:
- Only qualified candidates will be invited to take the assessment & scheduled for an interview.
- We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
- You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.
United States
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