Key Account Manager (experience with Acquiring)

Regular tasks

• Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration
• Develop and maintain strategic relationships with enterprise customers to drive revenue growth and achieve targets across the assigned customer portfolio.
• Foster and maintain strong client relationships built on trust, transparency, and mutual respect.
• Proactively identify and pursue upsell and cross-sell opportunities within existing accounts
• Conduct regular business reviews with clients to understand their evolving needs and ensure they are aligned with recent developments.
• Effectively communicate unique value propositions to customers across the assigned portfolio and skillfully address objections to drive volume growth and retention.
• Negotiate and close complex B2B deals with senior decision-makers at enterprise clients.
• Monitor key performance indicators (KPIs) and metrics to track accounts’ growth, satisfaction levels, and potential risks.
• Collaborate and liaise with cross-functional teams on behalf of the customer to ensure a seamless client experience, including but not limited to IT, compliance, settings, payments and finance teams, proactively resolve bottlenecks.
• Monitor customers’ activity on an ongoing basis and proactively address any unusual changes in customers’ activity
• Report on the KPIs completion and other tasks assigned to the KAM on a monthly basis to the line manager, according to the standard procedure
• Assists with the article preparation and updates on Confluence upon the manager’s request
• Mentor the newcomers, conduct shadow sessions and training upon finalisation of the probation period.
• Proactively gather customers’ feedback regarding the product, service, and, if viable, convert it into actionable items for the other teams (subject to line manager approval).
• Gather industry trends and insights from the customers, partners, network and share the knowledge within the team.
• Maintain high standards of professional conduct and ethics in alignment with the company’s core values and principles.

Skills & Requirements

• Minimum of 2 years of experience as a Key Account Management (B2B) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities
• Good understanding of Fintech
• Experience in onboarding clients for the merchant accounts
• Proactive approach
• Excellent communication and self-management skills, result-oriented
• Upper-Intermediate/ Advanced level of English proficiency
• Fluency in Ukrainian/ Russian

As a plus

• Compliance certifications, Legal background