Senior Marketplace Operations & Capacity Planning Manager

Wheel is looking for a Senior Marketplace Operations & Capacity Planning Manager who operates at the intersection of quantitative modeling, workforce strategy, and commercial impact. The role is responsible for owning the capacity planning function end-to-end and serving as a strategic partner to Network Operations leadership, finance, and the commercial team. The ideal candidate will have 7+ years of experience in capacity planning, workforce management, or operational analytics, with demonstrated ownership of the full planning function.

Requirements

• Own all clinician capacity planning & staffing strategy across client programs, modalities, and clinician types
• Design staffing strategies, hiring plans, and financial budgets across all client programs
• Model multi-skill workforce requirements across queues, states, and specialties — accounting for SLA targets, shrinkage, attrition, and scheduling constraints
• Identify supply/demand gaps and convert them into actionable recruiting targets in partnership with Clinical Recruiting and Provider Ops
• Support and inform the continuous build and improvement of Wheel's demand forecasting function — providing real-time operational feedback on actuals vs. forecast to sharpen model accuracy and drive better planning outcomes
• Develop scenario and sensitivity models to support growth planning, new launches, and rapid change
• Reforecast regularly and proactively surface risks and variances to leadership
• Partner directly with Marketplace leadership and commercial team on new deal staffing/supply evaluation — model staffing implications, P&L impact, and operational feasibility before contracts close
• Build and own ROI and workforce composition analyses (W-2 vs. 1099 tradeoffs, blended models, incentive structure impact) to inform strategic workforce decisions
• Translate complex modeling outputs into clear, executive-ready recommendations for the VP of NetOps, CFO, and CEO
• Pull, transform, and analyze large datasets from WFM tools, operational systems, and product data using SQL, Python, or R — independently, without relying on a data team
• Build reusable, scalable modeling frameworks that accommodate program-level customization
• Own monthly business review materials — data, narrative, and presentation — for senior leadership audiences
• Design licensing and collaborative agreement strategies as part of the holistic staffing plan — translating capacity model outputs into state-level licensure requirements and collaboration targets by clinician type
• Support scheduling, real-time monitoring, and day-to-day operational oversight
• Manage WFM software configuration and forecasting tools; know their limits and build around them
• Partner with Finance on COGS budgeting and clinician pay activities

Benefits

• Medical, Dental and Vision
• Ancillary: Life, Short and Long Term Disability
• 401K match
• Flexible PTO
• Parental Leave
• Stock options
• Additional programs and perks