Collections Officer (Inbound & Outbound) – APAC Mobility

The Opportunity

Are you a results-driven communicator who thrives in a fast-paced environment? We are looking for a proactive Collections Specialist to join our team. In this role, you won’t just be "chasing payments"—you will be a vital link between our business and our customers, providing professional solutions that balance commercial outcomes with exceptional service.

What You’ll Do

As a key member of our Credit & Collections team, you will take full ownership of your assigned portfolio. Your day-to-day will involve:

• Proactive Engagement: Managing a high volume of inbound and outbound touchpoints to resolve overdue accounts and secure payment commitments.

• Strategic Negotiation: Utilizing your communication skills to negotiate sustainable payment arrangements within approved guidelines.

• Portfolio Management: Prioritizing your workflow based on risk and aging, ensuring no account falls through the cracks.

• Problem Solving: Investigating account discrepancies and resolving billing queries to remove barriers to payment.

• Risk Mitigation: Identifying and escalating financial hardship or high-risk cases with empathy and according to regulatory standards.

• Data Integrity: Maintaining meticulous records of all customer interactions and outcomes to ensure audit and compliance readiness.

What You’ll Bring

To be successful in this role, you are someone who enjoys the "thrill of the resolve" and remains calm under pressure.

The Essentials:

• Communication Excellence: You are confident on the phone, able to lead challenging conversations with professionalism and empathy.

• Resilience: You possess a thick skin and a positive attitude, maintaining focus in a high-volume, KPI-driven environment.

• Detail Orientation: You take pride in the accuracy of your work, from data entry to following complex credit policies.

• Accountability: You have a "hunter" mindset for resolving arrears but a "helper" mindset for customer service.

The "Nice-to-Haves":

• Previous experience in Collections, Banking, or Accounts Receivable.

• Familiarity with credit, billing, or arrears management processes.

• Multilingual skills: Fluency in Mandarin or Cantonese is highly regarded and will give you an edge in supporting our diverse customer base.

Why Join Us?

We offer a structured, supportive environment where your performance is recognized. You’ll be part of a team that values continuous improvement and provides the tools you need to hit your recovery targets and grow your career in financial service