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wexWE

COBRA Operations Specialist 1

WEX Inc. is a global commerce platform that simplifies the business of running a business by offering personalized technology solutions for employee benefits, mobility and fleet management, and corporate payments.

wex

Employee count: 5000+

United States only

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How you'll make an impact:

  • Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill
  • Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
  • Serve as a knowledgeable contact for internal departments
  • Communicate with other teams and employers through service requests to resolve account discrepancies
  • Create, update and maintain member plans and balances
  • Create, update and maintain employer plans
  • Process incoming files and accurately report errors
  • Facilitate peer training when requested
  • Identify trends to improve employer's, consultant's, partner’s and third-party vendor's experience
  • Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner
  • Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting
  • Work with your team and other departments to ensure a positive customer experience
  • Create efficiencies and improve processes for employers, consultants and third-party vendors
  • Maintain a continuous improvement approach to work
  • Participate in ongoing learning, development opportunities and sharing of knowledge
  • Maintain attendance and punctuality standards
  • Maintain expected quality and performance metrics
  • Must participate in team meetings and one on ones via video and phone
  • Assist with special projects

Experience you'll bring:

  • All other duties as assigned
  • Assist with special projects
  • Continually work on improving departmental workflow
  • Maintain policy according to HIPAA
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $17.00 - $22.50

About the job

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Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

Skills

About wex

Learn more about wex and their company culture.

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WEX Inc. is a global commerce platform that simplifies the business of running a business. Many of our customers face the challenge of managing complex operational processes due to the rapid pace of regulatory, economic, and societal change worldwide. They are often stretched thin and lack the in-house expertise to solve these intricate problems. This is why WEX offers personalized technology solutions designed to simplify employee benefits, mobility and fleet management, and accounts payable and receivables processes. From our origins as a pioneer in fleet card payments in 1983, we have expanded our scope to become a multi-channel provider of corporate payment solutions, helping businesses navigate these complexities and achieve greater efficiency.

Our customers in the fleet industry, for example, need robust tools to manage fuel and maintenance expenses, ensure driver safety, and optimize operations. WEX Fleet provides them with fuel cards, telematics, and data analytics to meet these needs. For businesses involved in travel, managing cross-border payments and streamlining back-end accounting can be a significant hurdle. WEX's travel and corporate solutions, including virtual payment solutions, help these clients automate processes, reduce costs, and gain better insights into their spending. Similarly, in the healthcare sector, employers and employees alike grapple with the administration of benefits and healthcare payments. WEX Health offers a cloud-based platform to simplify the management of Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), and other benefit plans, making it easier for millions of consumers to manage their healthcare expenses. By embedding our solutions into our customers' workflows and leveraging our expertise in data and analytics, we empower them to make smarter decisions, reduce operating costs, and ultimately, reach their full potential.

Employee benefits

Learn about the employee benefits and perks provided at wex.

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Company equity

WEX offers company equity.

Life insurance

WEX offers life insurance.

Paid sick days

WEX provides paid sick days.

Sabbatical

WEX offers sabbatical leave.

View wex's employee benefits
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wex

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