Lead Program Manager - Generative AI Data Operations

Key Responsibilities

• Program strategy & planning: Define program goals, roadmap, milestones, and operating model across multiple projects and vendors.

• Team management: Lead a delivery team (PMs, Coordinators) with clear goals, capacity plans, coaching, and performance feedback.

• Client ownership: Act as the day-to-day executive contact; run governance, planning, and QBR-style reviews; align scope, priorities, and change.

• Quality partnership: Co-own quality outcomes with the Manager of Quality; align on guidelines, audits, acceptance criteria, and corrective actions.

• Scale & throughput: Plan and secure rater/annotator capacity; optimize shifts, handoffs, automation, and tooling to meet high-volume targets.

• Financial stewardship: Build and manage budgets, margins, and change orders; ensure commercial and delivery commitments stay aligned.

• Risk, issue & change control: Maintain program RAID; lead root-cause analyses and remediation; escalate high-impact items with options and impact.

• Process improvement & automation: Standardize SOPs, templates, and dashboards; pilot and scale automation with Ops Tech.

• Compliance & security: Ensure policy adherence for data handling, privacy, and platform access across the program.

• Stakeholder management: Coordinate with Sales/Account, Quality, Operations, and Vendor Management to meet client and business goals.

Skills

• Program planning and portfolio governance across multiple projects.

• Team leadership: goal setting, coaching, delegation, and performance feedback.

• Strong communication with senior client stakeholders and internal leaders.

• Solid use of spreadsheets, PM/task boards, and BI dashboards; familiarity with SQL/ETL concepts is a plus.

• Quality mindset with practical use of SOPs, QA gates, and acceptance criteria.

• Sound judgment on scope, time, cost, and quality; confident negotiation and escalation.

• Comfortable working with global, distributed teams (advanced English).

Scope and Autonomy

• Manages a single program/team end-to-end, setting operating rhythms and standards within agreed policies and budgets.

• Makes day-to-day and tactical strategic decisions for the program; escalates only non-standard or high-impact items.

• Direct line management for PMs/Coordinators and dotted-line influence over cross-functional partners.

• Owns the client relationship for the program and partners with the Lead Quality Manager on outcomes.

Experience and Education

• Bachelor’s degree or equivalent experience in business, operations, data/engineering, or a related field.