Senior Customer Success Enablement Manager

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better.

We are looking for a Senior Customer Success Enablement Manager to help us scale the skills, expertise, and revenue impact of our Customer Success team. They’ll drive the learning strategy and strategy for our CSM team, as well as build for critical customer success initiatives. The ideal candidate brings energy, creativity, and deep expertise in former customer-facing roles to develop a world-class customer success enablement program.

About the role

• Location: Remote-first (United States; BC & ON, Canada)
• Full-time
• Permanent
• Exempt
• The ranges provided are the inclusive role’s Base Salary only. This role will also be eligible for an annual bonus of up to 15% of the Employee’s annual salary based on Management By Objective (MBO) performance goals and/or targets set by the employee and their direct supervisor. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills.
  • United States (all figures cited below in USD and pertain to workers in the United States)
    • Zone A: $140,000 - $193,000
    • Zone B: $133,00 - $183,400
    • Zone C: $126,000 - $174,000
  • Canada (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
    • $158,400 - $218,900

Benefits/additional compensation for this role may include: equity, retirement plans; health benefits; and wellness stipends. Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Manager, Revenue Enablement

As a Sr. Customer Success Enablement Manager, you’ll …

• Run, update, and optimize our onboarding programs for our two core CS roles: Customer Success Managers and Technical Architects
• Develop and manage our CS learning and skill development curriculums
• Collaborate with frontline managers and executive leadership to document best practices, establish coaching frameworks and success measurements
• Proactively engage with cross functional teams and SMEs to build and deliver world-class product and skill development trainings, content, and programs

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you

Requirements:

• 3+ years of experience in customer-facing roles, ideally in marketing SaaS, design SaaS OR an agency setting.
• 2+ years of experience designing and facilitating online training and learning (e.g. enablement programs, peer trainings, product demonstrations, customer workshops)
• Prior experience in one or more of the following areas: Webflow, marketing technology, web design, and/or web development
• Exceptional customer presentation and communication skills

You’ll thrive as a Sr. Customer Success Enablement Manager if you:

• Proactively drive solutions in ambiguous settings
• Enjoy a fast-paced environment with multiple stakeholders, collaborators, and simultaneous projects
• Effectively balance competing priorities and make decisions based on data

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees

Be you, with us

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor.

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.