Virtual Assistant - Customer Service

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to businesses of all sizes. We are currently looking for a Virtual Assistant with expertise in customer service to join our client's team.

In this role, you will be responsible for performing various tasks, including

• Handle and respond to 75+ inbound inquiries daily across phone, email, and live chat.
• Maintain a professional phone presence, providing excellent customer service.
• Efficiently manage and prioritize multiple tasks throughout the day.
• Collaborate with internal teams to coordinate activities and resources as needed.
• Attend and actively participate in team meetings and training seminars.
• Support cross-functional teams, including sales, marketing, and operations.
• Continuously challenge yourself to improve and contribute to team success.
• Maintain strong work ethic and consistently demonstrate willingness to learn.

Requirements

• Proven experience in customer service or as a virtual assistant, handling inbound inquiries.
• Previous experience with real estate is a plus.
• Strong phone skills and ability to handle about 75 inbound inquiries daily via phone, email, and live chat.
• Excellent verbal and written communication skills, with the ability to clearly communicate in English over the phone and email
• Proficiency in Microsoft Office (Excel, PowerPoint) and general computer skills.
• Ability to multitask in a fast-paced, dynamic environment.
• Self-motivated with proven ability to learn quickly and contribute effectively.
• Strong problem-solving skills, able to analyze opportunities and inefficiencies, and propose solutions to management.
• Ability to collaborate with cross-functional teams (sales, marketing, production, operations, finance, and senior management).
• Supplementation and fitness industry knowledge/experience is a plus.

Benefits

• Work from home;
• Payment in dollars per working hour (40-hour week);
• Starting salary between 4$ - 12$ per hour depending on your experience, with room for raises based on performance;
• A workplace that values its people;
• Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;

Remember to upload your data in English, please. Including your resume.