VRChat offers a first-of-its-kind, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device. VRChat has raised $100M to date with the support of investors Makers Fund, Anthos Capital, and HTC and is building out a strong team to achieve hyper-growth in the coming years.
Job Overview
The IT Helpdesk will be responsible for the support and maintenance of IT Operations at VRChat. This role will help support the technology program for VRChat’s remote team, including the aid in hardware and software deployment and management while bringing IT best practices to your day-to-day.
Job & Team Impact
You have a remote mindset and understand remote workers and their tech needs. You have a desire to keep learning and to stay up to date on security, hardware, and the latest software available to help enhance company operations. In this role, you will provide aid so that IT services run smoothly for the VRChat team while ensuring proper care is taken to ensure our remote team thrives.
Duties & Responsibilities
- Execute the IT vision, strategy, and design needs of VRChat’s information technology team. This strategy will clearly define resources, systems, and technology needed to support the organization and will continuously evolve.
- Responsible for SaaS account management and license tracking across the VRChat organization via SSO.
- Lead new hire technology onboarding including but not limited to equipment procurement, device setup, and system access control.
- Utilize best practices to establish protocols and playbooks for the IT Helpdesk.
- Maintain IT hardware asset management program for the company.
- Manage information technology and computer systems (including MacOS, iOS, and Windows operating systems).
- Be the main point of contact for VRChat team members who need technological assistance and escalate when appropriate.
- Work on documenting IT practices, policies, and procedures.
- Serve as the first point of contact for customers seeking technical assistance.
- Brainstorm, and participate in the integration of new IT Systems Development in alignment with the overall IT, data, and information security policies.
- Automate and find solutions to common helpdesk issues.
- Identify and suggest possible improvements on helpdesk procedures.
Experience, Skills & Qualifications
- A bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field or equivalent experience.
- Minimum 4 years of experience in IT operations field providing support.
- Minimum of 4 years experience with MacOS and Windows.
- Ability to grow in a virtual IT work environment.
- Experience building and maintaining strong relationships with team members with a customer-focused approach.
- Engineering mindset and IT strategies, organizational structures, and operating models.
- Eagerness to learn new subject matter.
Bonus Points
- Understanding of SSO (SAML/SCIM)
- Asset Management Experience
- Experience working for a startup or high-growth tech company while developing a high-performing team.
- Demonstrated interest in VR, online communities, or be a VRChat user and creator!
- Knowing how our platform and community works
Benefits
- Work from anywhere! VRChat is a 100% remote company
- Health Benefits
- 401K for US & RRSP for Canadian Employees
- Stock Options
- Generous paid holiday schedule
- Unlimited/Flexible vacation time
- Paid parental leave benefits
- Annual team events
Offers are subject to satisfactory background and reference checks.
United States only
DK, NO + 1 more