Senior Product Manager - Voice

Vonage Product Management Mission: The Vonage API Communications Group is an emerging leader in the $10B+ cloud communications platform (CPaaS) market. Customers such as Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.

Why this role matters

Voice is one of the main channels of communication Vonage's customers use to engage with their customers and enrich their user experience. As the voice channel grows fast, we are looking for a data-driven product manager who will be responsible for some of the voice features and help us lead our voice global expansion and manage our offering across different regions and geographies.

What you will do

• Facilitate the expansion of Vonage’s Voice services, collaborating closely with engineering teams within Vonage to enhance and expand our industry-leading Voice services to meet evolving demands.
• Conduct comprehensive requirement analyses to ensure the scalability of our routing platform aligns with anticipated needs over the next 3-5 years.
• Innovate and devise novel solutions to address scalability challenges.
• Establish the strategic vision and roadmap for our Voice services, harmonizing with other product managers and overarching business objectives.
• Define the strategic vision and roadmap for our Voice services, ensuring alignment with other product managers and overarching business goals.
• Assume Project Management responsibilities for cross-functional development initiatives and readiness for market deployment.

What you will bring

• Profound domain expertise in SIP trunking or Programmable Voice, and a comprehensive understanding of voice call routing.
• Proven experience in constructing large-scale, complex real-time operations.
• Robust familiarity with the technical and procedural nuances and advantages of Vonage products and services.
• Advanced proficiency in technical aspects of product design, development, and application.
• Demonstrated track record of delivering and executing product visions within high-technology environments.
• Acute awareness of the competitive landscape and emerging technologies.
• Possession of an Owner’s mindset, ensuring the delivery of secure, high-quality, well-tested, and scalable software to meet customer and business requisites.
• Alignment of product roadmap with broader organizational goals and objectives.
• Proficiency in:
• Crafting solutions to intricate technical, procedural, and end-user application challenges.
• Navigating all phases of the software development lifecycle.
• Effectively articulating investment requirements for the successful introduction of features or products to the market.
• Leading presentations and client discussions.
• Gathering client requirements and identifying underlying business issues.
• Managing multiple priorities with precision and efficiency, while adhering to deadlines.
• Navigating through ambiguity.

What is required for application

Required

• Previous experience of working with engineers to identify and implement fraud and compliance fixes and solutions
• Strong knowledge in data protection and compliance, security-oriented cloud services, fraud vector analytics, and threat detection and prevention
• Proven experience working as a business subject matter expert or in a technical capacity within fraud & regulations
• Minimum 3 years experience in a relevant sector and function
• Minimum 3 years of Product or Operational Management experience
• Understanding of databases (MySQL), SQL queries and data schemas
• In-depth knowledge of telecom industry’s compliance and regulations
• Experience in telco, cloud or finance industries preferred

Desired

• Computer Science degree or similar technical qualification or BSc/BA in law, finance, business administration or related field
• Excellent knowledge of reporting procedures and record keeping
• Methodical and diligent with outstanding planning abilities
• An analytical mind able to “see” the complexities of procedures and regulations
• Certified compliance professional is a plus
• Experience with Agile methodologies & tools (e.g. Scrum, Kanban)
• Experience using Jira, Confluence and project management tools
• Able to work with data in formats such as CSV, XML, JSON, etc.

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.