United States onlyAbout the Role
The Dispatch Operations team at Voltus is laser focused on delivering MWs to the grid when it needs resources the most. When a dispatch is called, our team rapidly activates our portfolio of customers across programs throughout North America, and you'll be right in the middle of it.
As a Dispatch Operations Intern, you will own real tactical responsibilities during live dispatch events while also contributing to strategic projects that improve how we perform. You'll become a knowledgeable resource on grid operators and demand response programs across North America, interact directly with large industrial and commercial energy users, and build a strong foundation in energy operations. This is a hands-on role for someone who wants to make a tangible impact on the energy transition.
Primary Responsibilities — Supporting the Success of Dispatch Events
- Dispatch Operations - Be a reliable team player during live events, quickly analyzing situations and providing coaching through inbound and outbound calls and texts to drive customer action.
- Customer Coaching - Serve as a real-time resource for Voltus customers during grid emergencies, delivering clear, actionable guidance that directly impacts dispatch performance.
- Performance - Monitor customer load curtailment in real time during dispatch events, flag underperforming sites, and work quickly to diagnose issues and coach customers toward hitting their committed MWs before the dispatch window closes.
- Energy Education - Become an expert on demand response programs across North America and apply that knowledge to support both customers and internal teams during dispatches.
Secondary Responsibilities
Reporting - Maintain and act on findings from our reporting tools, which include Python, Redash, SQL, Salesforce, and Google Sheets.
Performance (Post-Dispatch) - Document lessons learned and drive follow-through in post-dispatch cases. Continuously improve dispatch processes and customer readiness based on event outcomes.
Account Management - Support customer onboarding by coordinating Dispatch Verification (DV) scheduling and keeping onboarding projects current in Salesforce.
Load Monitoring - Monitor weather and pricing indicators, assist with customer scheduling requests, and help assess customer market offers in real time.
Documentation - Develop and maintain training materials and help educate teammates on dispatch processes and best practices.
Focused Project
Performance Analytics - Own a project centered on identifying patterns in dispatch performance across programs. This may include building reporting dashboards, analyzing historical dispatch data, and presenting findings and recommendations to the Dispatch Operations team.
Additional projects will be based on your background, education and interests. You will have the opportunity to work with more senior members of the team on these projects.
What We're Looking For
You are operations-minded and committed to zero-defect work
You show up prepared, every time
You don't wait to be told what to do
You ask questions, learn fast, and take initiative
You are ambitious, resourceful, dedicated, and mission-driven
You bring energy to the team and seek out opportunities to deliver value
We hire people who are Bright, Gritty, and Good. For this role specifically, that means:
