Customer Care Specialist (Philippines)

Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it’s spending, saving, or investing – Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is ground breaking and has managed to reach over half a million users in only two years.

We want to be more than just a name on your CV. We strive for the talent to achieve the full potential and beyond, providing the tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions. We want to be a playground to try new things, make mistakes and learn from them.

We are currently looking for Customer Support Specialists (f/m/d) to join our Team!

What you will do

• Answering customer’s requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
• Being our customers voice by sharing their feedback and reporting their issues
• Collaborating with our different teams and having direct impact to improve our Product
• Representing Vivid Money and build a trustful relationship with our customers

Requirements

• - Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs
• - Exceptional problem-solving and decision-making skills
• - Good observational skills for process and product improvement
• - Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
• - Capable of managing multiple tasks and thriving under pressure in a dynamic environment
• - Comprehensive knowledge of SME banking products, services, and processes.
• - Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.

Benefits

• Opportunity to participate in the creation of a new and innovative company
• Great working atmosphere in a motivated and dynamic team
• Opportunities to learn and grow together with the company