IT Engineer

About Virtuozzo

Virtuozzo is a pioneer in software for hosting providers and cloud services, delivering a broad portfolio of IaaS, PaaS, and SaaS solutions on top of our cloud infrastructure.

Role Summary

You’ll join IT & Cloud Operations to keep our platforms secure, reliable, and efficient. The role blends internal IT with production operations: automate routine work, run OpenStack-based infrastructure, resolve incidents, and help colleagues via the helpdesk. You’ll also take part in an on-call rotation. IT Engineer needs to be located in LatAm region, so candidates from Mexico, Argentina, Brazil, Colombia, and Chile will be considered. Please send your resume in English.

Key Responsibilities

• Administer Linux servers (RHEL/CentOS, Debian/Ubuntu), and core networking (TCP/IP, VLANs, routing, DHCP, firewalls).
• Implement monitoring/alerting and capacity management (Zabbix/Prometheus/Grafana; logs via ELK/OpenSearch).
• Troubleshoot outages, restore service quickly, and lead post-incident RCA documentation and follow-ups.
• Provide daily IT support via the helpdesk; manage secure onboarding/offboarding and SaaS administration (incl. M365, SSO/MFA).
• Maintain endpoint hardware (laptops, network equipment) and data-center documentation/runbooks.
• Drive performance tuning, load testing, and reliability KPIs.
• Participate in the on-call rotation.
• Automate routine tasks and workflows to improve operational efficiency (IaC/CM, CI/CD).
• Document data center infrastructure, standards, and operational procedures.

What you bring

• Hardware basics (servers, RAID/HBAs; iLO/iDRAC), strong diagnostics skills
• Networking fundamentals and troubleshooting (TCP/IP, VLANs, routing, DHCP, firewalls).
• Virtualization: hands-on with KVM/QEMU and libvirt (VM lifecycle, networking, migration).
• Automation tools; scripting in Bash and/or Python.
• Familiarity with Microsoft 365 and identity/SSO/MFA.
• Clear communication in distributed teams; English B2+.

Nice to Have

• Certifications such as RHCSA, RHCE, RHCA, or similar.
• Previous experience in an IT helpdesk or support role.
• Cloud: OpenStack experience is preferred.

What We Offer

• A role at the forefront of cloud technology with real impact and growth opportunities.
• A collaborative environment where your ideas are valued and shipped.
• Competitive compensation and support for professional development.
• Other perks and engagement opportunities, depending on your location and type of contract
• Share options
• Referral bonuses