United States onlyThis is a remote position.
Virtual Rockstar is hiring a full-timeMedical Billing & Insurance Virtual Assistanton behalf of a growing physical therapy practice.
This role is focused on supporting the clinic’s billing and insurance operations, including insurance verification, claim follow-ups, denials, patient billing concerns, and coordination with the internal team using Athelas and other systems.
This is an ideal role for someone with a strong medical billing background, excellent English communication skills, and confidence handling both insurance-related workflows and patient-facing billing conversations.
About Our Client
Our client is a patient-centered physical therapy practice dedicated to delivering individualized, high-quality care throughout every phase of recovery and wellness. Their mission is to help patients “revive and thrive” through compassionate care, clinical excellence, and strong community relationships.
The team values professionalism, accountability, and compassionate patient support while maintaining a collaborative and growth-oriented work environment
Key Responsibilities
Medical Billing & Claims Support
Assist with billing workflows using Athelas and internal systems
Review and follow up on unpaid or denied claims
Communicate with insurance companies regarding claim status and discrepancies
Support resolution of billing-related issues and denials
Maintain accurate billing documentation and records
Insurance Verification & Authorization Support
Verify patient insurance eligibility and benefits
Update patient insurance information accurately in systems
Coordinate with insurance providers to clarify coverage and billing details
Assist with authorization-related follow-ups as needed
Patient Billing Support
Handle patient billing inquiries professionally and empathetically
Assist patients with billing concerns and payment-related questions
Communicate clearly regarding balances, insurance coverage, and claim updates
Help de-escalate patient frustrations related to billing issues
Administrative & Team Support
Collaborate closely with the billing and administrative team
Maintain organized records and documentation
Assist with additional administrative tasks related to billing operations
Tools & SystemsAthelas
Insurance portals and payer systems
EMR / Billing software
Phone, email, and communication platforms
Athelas
Insurance portals and payer systems
EMR / Billing software
Phone, email, and communication platforms
Requirements
Experience in medical billing and insurance workflows
Strong understanding of insurance verification, denials, and claims follow-up
Excellent written and verbal English communication skills
Strong phone presence and confidence handling patient-facing billing conversations
Highly organized with strong attention to detail
Ability to multitask and manage deadlines in a fast-paced environment
Comfortable learning new systems and workflows
Non-NegotiablesStrong medical billing background
Excellent English communication skills
Comfort handling insurance-related and patient-facing billing conversations
Ability to work independently and collaboratively with the team
Strong medical billing background
Excellent English communication skills
Comfort handling insurance-related and patient-facing billing conversations
Ability to work independently and collaboratively with the team
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.
