Insurance Verification and Authorization Specialist - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring an Insurance Verification & Authorization Specialist on behalf of a privately owned physical therapy practice that provides health, fitness, and wellness services to community athletes of all ages and abilities.

The Insurance Verification & Authorization Specialist will play a key role in ensuring smooth financial and administrative operations for the clinic. This role focuses on verifying patient insurance benefits, managing prior authorizations, and supporting the in-house billing team with claim-related follow-up.

This position requires strong attention to detail, experience with insurance processes, and excellent communication skills for working with patients, payers, and providers.

About Our Client:

The clinic is dedicated to high-quality, one-on-one care, offering services such as golf performance analysis, vertigo and balance treatment, running analysis, dry needling, and women’s health/pelvic floor rehabilitation. Their mission is to help patients achieve pain-free movement, strength, and long-term functional independence through evidence-based care, hands-on treatment, and personalized plans.

Responsibilities

• Verify patient insurance benefits and coverage for physical therapy services.

• Obtain, submit, and track prior authorizations for therapy sessions.

• Update patient records with insurance and authorization details in the EMR (Jane).

• Liaise with payers to clarify coverage requirements and resolve issues.

• Track the status of pending authorizations and alert the team of delays.

• Support the billing team by assisting with claims follow-up and denial resolution.

• Provide clear explanations of insurance benefits and patient responsibility when needed.

• Ensure compliance with insurance and clinic documentation standards.

Tools & Systems Used

• Jane EMR

• Claim MD

• Availity and other insurance verification/authorization portals

• Google Docs & Sheets

• Microsoft Excel

Requirements

• Prior experience in insurance verification, authorizations, or medical billing support (physical therapy experience strongly preferred).

• Familiarity with insurance portals (e.g., Availity) and EMR systems.

• Strong organizational and documentation skills.

• Clear, professional communication skills (written and verbal).

• Ability to work independently, prioritize tasks, and meet deadlines.

• Positive, energetic, and team-oriented attitude.

Benefits

• Competitive salary commensurate with experience.

• Opportunities for professional development and growth.

• Work in a dynamic and supportive team environment.

• Make a meaningful impact by helping to build and strengthen families across the globe.