United States onlyThe Customer Service Supervisor is responsible for overseeing the duties of the customer service staff and inspiring and leading the team members by example. They should be customer-centric, motivate staff to achieve business goals and provide feedback to the Customer Service Management team.
Requirements
- High School Diploma or equivalent
- Bachelor's degree in business or equivalent work experience preferred
- Minimum Three (3) years of experience working in an inbound customer care or call center environment
- Prior supervisory experience required; including call center experience in a healthcare, insurance, and/or account management work environment preferred
- Proficiency in Microsoft Office
- Experience in the vision insurance industry is preferred
- HIPAA & Security Requirements
Benefits
- Tuition Reimbursement
- 401(k) with company match
- Pet insurance
- No-cost-to-you vision insurance for you and your qualified dependents
