United States onlyThe Vice President of Client Success will lead and scale a high-performing client success organization focused on delivering exceptional client outcomes, driving retention, growth, and loyalty across our health system and provider network.
Requirements
- 10+ years in client success, account management, or healthcare operations roles, with at least 5 years in a leadership capacity
- Strong background in healthcare IT or health information services
- Proven track record managing large provider or health system relationships and driving retention, renewals, and account expansion
- Deep understanding of compliance standards (HIPAA, CMS, OCR guidelines) and their implications in client operations
- Exceptional executive presence and communication skills
- Strategic thinker with a data-driven and solution-oriented mindset
- Strong operational and analytical skills; experience with CRM systems like Salesforce
- Team-oriented leader who thrives in collaborative, fast-paced environments
- Bachelor's degree required; Master's degree in Business Administration, Health Administration, or related field preferred
Serbia only
AU, CA + 4 more