United States onlyAt Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
We are looking for an Analyst Relations Manager to help expand and execute a high-impact, strategic analyst relations program. This includes working with the Sr. Director and Verint internal business partners to cultivate relationships and engagement around Verint’s CX Automation and AI Business Outcomes, NowTM vision and solutions, driving favorable market coverage of Verint. Key focus areas include developing and advancing relationships with industry analysts and influencers; collaborating with internal and external stakeholders on communications, marketing, sales enablement, and thought leadership initiatives; and reinforcing the Verint brand as a global market pioneer and leader. Part of the Corporate Communications organization, this position will work closely with corporate and functional leaders to maximize the company’s reach and build affinity for Verint and our solutions.
Principal Duties and Essential Responsibilities:
- Develop and support analyst relations (AR) strategies that entrench and extend market leadership and support business growth/solution areas in conjunction with Sr. Director.
- Orchestrate and manage AR briefings and spokesperson preparation in alignment with product and service launches, ongoing company updates, and industry trends.
- Create and execute measurable AR plans to cultivate and enhance meaningful relationships with targeted, high-level external audiences (i.e., influencers, industry analysts, consultants).
- Implement strategies and programs that promote thought leadership, profile organizational accomplishments and highlight business announcements.
- Collaborate with team members and internal business partners to ensure alignment to corporate and marketing goals and messages.
- In conjunction with the AR Sr. Director, actively project-manage analyst inquiries, research calendars, and participation in industry reports on specific technologies and competitive vendor evaluations.
- Support Verint events, industry events, and analyst engagement programs via activities including proactive strategic presentations, inbound information requests, and customer interactions.
- Work with internal stakeholders and analyst community to manage and maximize co-marketing programs, contractual commitments, and relationships.
- Support sales enablement by updating and leveraging AR content for prospective customer-facing assets.
- Monitor research and disseminate analyst insights on market and competitors to key internal stakeholders.
Minimum Requirements:
- BA/BS degree or equivalent work experience.
- A minimum of 6 years of demonstrated experience in industry analyst relations role or working in the analyst relations space.
- Demonstrated ability to effectively and efficiently project-manage multiple concurrent, deadline-driven workstreams and stakeholders using best-practice systems and processes.
- Exceptional written and verbal communications skills, including ability to shape authentic and compelling storylines, an eye for editing/proofing, and presentation coaching experience.
- Experience in software or technology sector, ideally in customer experience and/or contact center technology space.
- Experience with critical thinking, research, and quantitative and qualitative analysis to inform program insights and actions.
- Proven ability to work efficiently, effectively, and proactively in a fast-paced, deadline-oriented, dynamic, and virtual environment.
- Ability to work in a cross-organizational matrix team environment.
- Proficient in Microsoft Office applications (Teams, Excel, Word, Outlook, PowerPoint).
- Successful completion of a credit check necessary for those travel-related roles that will require the candidate to obtain the appropriate credit line required to travel.
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
Preferred Requirements:
- Corporate communications, marketing, go-to-market/sales, or customer service management (CSM) background.
- Experience working with executives.
- Demonstrable history of Analyst Relations achievements.
- Experience using social media and team collaboration tools.
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