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VerantosVE

Customer Success Manager

Verantos is a market leader in high-validity real-world evidence (RWE) generation, leveraging AI and data science to transform real-world data into research-grade evidence for life sciences organizations. The company's platform supports clinical development, market access, and regulatory initiatives by providing accurate and traceable insights from diverse healthcare data sources.

Verantos

Employee count: 51-200

United States only

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Verantos is a global leader in high-validity real-world evidence at scale, applying artificial intelligence to the complete patient record to enable life sciences organizations to generate high-validity evidence across therapeutic areas.

Requirements

  • Manage customer projects from initiation to project closeout
  • Determine stakeholder requirements and develop detailed project plans
  • Drive the progress, management, performance, and completion of projects
  • Share project status reports and escalate risks as appropriate to management
  • Engage with external stakeholders
  • Develop excellent working relationships with customers and research partners
  • Conduct and lead project meetings including agenda setting, materials preparation, and recording meeting notes and task assignments
  • Communicate with external stakeholders in a professional manner
  • Collaborate with key internal stakeholders
  • Work with key internal stakeholders in cross-functional teams
  • Coordinate with internal teams to answer customer inquiries in a timely manner
  • Respectfully hold people accountable for their project roles and deliverables
  • Build mutual trust and encourage cooperation among team members; facilitate consensus building and working across various styles

Benefits

  • Flexible work location
  • Medical, dental, vision benefits
  • 401K plan with employer match
  • Work-life balance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Verantos

Learn more about Verantos and their company culture.

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Verantos is a market leader in generating high-validity real-world evidence (RWE) for the life sciences sector. The company specializes in leveraging artificial intelligence (AI) and data science to transform real-world data (RWD) from sources like electronic health records (EHRs), medical claims, and registries into research-grade evidence. This high-validity RWE is crucial for various applications, including market access, medical affairs, regulatory submissions, and pharmacovigilance. Verantos's approach focuses on incorporating robust clinical narrative data and ensuring the accuracy, completeness, and traceability of the evidence generated. This allows life sciences organizations to gain deeper insights into disease progression, treatment effectiveness, and patient outcomes, ultimately accelerating clinical development and improving healthcare decisions.

Founded in 2015 by Dr. Dan Riskin, a physician and expert in healthcare AI, Verantos was inspired by the potential of the 21st Century Cures Act to advance healthcare technology and the use of RWE. The company is headquartered in Menlo Park, California, in the heart of Silicon Valley. Verantos has developed a proprietary RWE platform that integrates heterogeneous data sources and employs AI-driven insights to produce evidence capable of supporting complex clinical studies and regulatory assertions. The company has collaborated with top-tier pharmaceutical and biotechnology firms, leading academic medical centers, and regulatory bodies such as the Food and Drug Administration (FDA), the National Institutes of Health (NIH), and the National Science Foundation (NSF). Verantos has been recognized for its contributions to the field, including being named 'BioInformatics Company of the Year' and consistently appearing on the Inc. 5000 list of fastest-growing private companies in America. The company's mission is to pioneer personalized medicine by setting the quality standard for real-world evidence and enabling a learning healthcare system where routine care data informs better patient outcomes.

Employee benefits

Learn about the employee benefits and perks provided at Verantos.

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Healthy work-life balance

A healthy work-life balance.

Comprehensive medical benefits

Comprehensive medical benefits.

401K plan with employer matching

401K plan with employer matching.

Comprehensive medical, dental, and vision benefits

Comprehensive medical, dental, and vision benefits.

View Verantos's employee benefits
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Verantos

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