Risk Program Specialist

Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Risk Program Specialist is needed to perform a variety of high-level fraud, risk mitigation, data analysis, member experience tasks, and project management functions. The position will work closely with internal and external customers to analyze and translate information between assigned business and operational teams, to align needs with the current or future capabilities delivered through Enhanced Fraud Services.

• Conduct project research, analytics, reporting, and data for initial requests, escalating to the consultant if necessary.

• Coordinate project timelines, objectives, and performance requirements are met for assigned projects.

• Monitor company databases and team dashboards to support internal requests and liaison with other teams to provide data.

• Trouble shoot customer data requests for both internal teams and external credit union partners and customers. Identifies root causes related to newly discovered issues.

• Review daily reports, validate details, and provide initial analysis for requests.

• Create and maintain processes, procedures, and documentation; keeping all current and up to date; make recommendations for process improvements.

• Provide first level review with card monitoring research before handoff.

• Onboard new credit unions to the solution. Must have an in depth understanding of the solution to understand and respond to user needs in rapidly changing business environments.

• Build relationships by acting as a liaison for various customers and internal teams.

• Conduct data analysis. Partner with consultants to generate more in-depth review of suspicious activity and follow up for the team’s customers.

• Provide support and coverage to the consultants.

• Perform Other duties as assigned.

Qualifications:

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.