Vanta is a company that helps businesses earn and prove trust by providing a continuous security monitoring and verification platform. As a Technical Support Engineer, you will play a critical role in supporting customers by resolving complex technical issues and providing best-in-class customer experience.
Requirements
- 4+ years of technical support experience in a SaaS/Tech environment
- 2+ years in a Tier 3 or Tier 4 (highest tier) technical support role
- Located in the United States and able to support an 8 AM–5 PM PT schedule
- Strong troubleshooting experience with cloud providers (AWS, Azure, GCP)
- Hands-on experience with cloud platforms (AWS, GCP, Azure), operating systems (Windows, macOS, Linux), and cloud application architecture
- Solid understanding of APIs (REST and/or GraphQL) and networking fundamentals
- Familiar with relational databases (SQL) and document databases (NoSQL, MongoDB)
- Familiar with IAM protocols (SAML, OAuth, SCIM) and Identity Providers (Okta, Auth0, O365)
- Experience using tools like Datadog or similar log management platforms
- Proficient in troubleshooting databases and analyzing complex, multi-relational data sourced via APIs
- Excellent communication skills, both written and verbal
- Proven ability to write clear, concise documentation and knowledge base content
- Comfortable presenting technical topics to a variety of audiences
- A strong sense of empathy—for your customers and your teammates
Benefits
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks fully-paid parental Leave for all new parents
- Health & wellness and remote workplace stipends
- Family planning benefits through Carrot Fertility
- 401(k) matching
- Flexible work hours and location
- Open PTO policy
- 11 paid holidays in the US
