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poolsidePO

Member of Engineering (Technical Support Engineer)

Poolside AI is a frontier AI lab developing advanced artificial intelligence specifically for software engineering, aiming to automate and enhance the entire development process.

poolside

Employee count: 51-200

United States only

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Poolside is looking for a Technical Support Engineer to be the first point of contact for customers experiencing technical issues with their product. The role requires strong problem-solving skills, technical expertise, and the ability to reach conclusions with minimum information.

Requirements

  • Lead the troubleshooting and resolution of complex software and infrastructure issues
  • Excellent written and verbal communication skills
  • Escalate complex issues to engineering teams and work closely with developers
  • Maintain detailed records of support interactions in our ticketing system
  • Strong knowledge of AWS, Kubernetes, Linux, and Networking
  • Knowledge of monitoring and alerting tools (Grafana, Prometheus, Datadog)
  • Ability to work independently, prioritize tasks, and manage time effectively
  • Experience with support ticketing systems (e.g., Zendesk, Freshdesk, Jira) and remote troubleshooting tools

Benefits

  • Fully remote work & flexible hours
  • 37 days/year of vacation & holidays
  • Health insurance allowance for you and dependents
  • Company-provided equipment
  • Wellbeing, always-be-learning and home office allowances
  • Frequent team get togethers

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About poolside

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At Poolside AI, we are at the vanguard of a technological revolution, pioneering the development of the world's most capable artificial intelligence for software engineering. Our mission is to fundamentally reshape the landscape of software creation, moving beyond simple code generation to build sophisticated AI systems that possess a deep and nuanced understanding of the entire software development lifecycle. Through groundbreaking, first-principles research, we are creating foundation models from the ground up, engineered to not just write code, but to reason, plan, and solve complex engineering problems with a level of intelligence that will ultimately surpass human capabilities in this domain. Our proprietary techniques, such as Reinforcement Learning from Code Execution Feedback (RLCEF), enable our models to learn iteratively, navigating ambiguity and discovering optimal solutions through trial and error, much like the most seasoned developers.

This relentless pursuit of innovation is driven by our core belief that the fastest path to Artificial General Intelligence (AGI) runs directly through the complex and multifaceted world of software. By focusing our efforts on this strategic beachhead, we are not only accelerating developer productivity and enjoyment but also building the foundational intelligence that will unlock unprecedented advancements across all sectors of the global economy. We empower enterprises by providing a full-stack solution that can be deployed entirely within their own secure environments, ensuring data sovereignty and protecting their competitive edge. Our AI models are designed to be fine-tuned on a company's unique codebase, internal documentation, and development processes, creating a bespoke intelligence that compounds in value and transforms how businesses operate at every level. Poolside is not just building tools; we are forging the future of intelligence itself, paving the way for a world where anyone can bring their ideas to life through the power of AI-driven software creation.

Employee benefits

Learn about the employee benefits and perks provided at poolside.

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Home office allowance

Allowance to set up your home office.

Company-provided equipment

Company-provided equipment for your work.

Wellbeing allowance

Allowance for wellbeing-related expenses.

Health insurance allowance

Health insurance allowance for you and dependents.

View poolside's employee benefits
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poolside hiring Member of Engineering (Technical Support Engineer) • Remote (Work from Home) | Himalayas