Associate Director of Revenue Cycle AR (Transplant & Bundles)

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

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KEY RESPONSIBILITIES

• Develop goals and objectives for the department based on interpretation of institutional policy and goals.
• Develop department work goals and objectives, based on interpretation of organization plans and forecasts.
• Plan to achieve goals or establish priorities.
• Help department understand, share and support the vision.
• Initiate changes in or develop new policies, procedures and/or methods.
• Ensure the most effective operations of the department through program development, process improvement and coordination/integration of processes with other departments.
• Follow-up/expedite work on obtaining information on procedures, data, or analysis of problem situations in order to get things done.
• Analyze situations/incidents, prepare and deliver oral briefings to executive management regarding recommendations or conclusions.
• Monitor and coordinate programs and actions.
• Coordinate the activity of two or more functions to effect unity of operations.
• Supervise a unit or department with full responsibility for planning, coordinating, and controlling the work procedures
• Analyze and evaluate ongoing department programs to identify areas where adjustments/improvements are needed; provide advice/consultation to others regarding problems; monitor status reports concerning projects assigned to others
• Participate in periodic management meetings to keep top management informed of department or unit problems and concerns
• Participate in professional associations and development activities to remain informed regarding new development in the field and disseminate information to department personnel.
• Standardize services, processes, resources, and practice to improve efficiency
• Participate in meetings with persons from other areas of the institution to coordinate plans and decisions.
• Define and achieve financial targets in support of business goals of the institution
• Prepare an annual operating budget for a department, including direct labor, material and supplies, services, equipment maintenance and replacement
• Develop cost reduction projects and targets in collaboration with subordinate managers and operating department managers
• Evaluate organizational functions and structures to best determine the allocation and utilization of resources
• Analyze and evaluate budget variance to determine cause,
• Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice
• Participate in establishing service standards for the department.
• Ensure that the service standards established for the department are met or exceeded.
• Utilize customer satisfaction, best practices and market information to improve customer service and satisfaction.
• Monitor performance against service stands.
• Use patient/customer satisfaction data to improve systems, processes and outcomes.
• Create an organizational culture (both within and across departments) that provides a safe, satisfying and enriching environment for and provides a qualified, competent staff to meet patient needs.
• Provide qualified competent staff by tracking projected staffing needs against qualification and competencies of current staff to identify any deficiencies to improve staffing levels.
• Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, measurable performance standards, and defined patient populations care for and competencies for age-specific patient care.
• Create an environment that encourages and supports self-development and learning for all staff through regular feedback. Ensure that each staff member's ability is assessed in meeting the performance expectations stated in his or her job description in a timely manner (normally annually).
• Assure the development of people through orientation and training programs and through work experiences. Regularly collect data to assess trends and needs.
• Evaluate workload, priorities, and activity schedules to determine staffing requirements.
• Inform and advise supervisors about personnel actions which are likely to likely to result in grievances.
• Recommend personnel actions, including hiring, promotion, and termination; Interpret personnel practices and policies in response to questions from supervisors
• Counsel employees with regard to disciplinary actions taken in response to violations of institutional policies or contractual provisions
• Assure appropriate compensation of people in collaboration with Human Resources Department.
• Communicate within and across departments to maximize effectiveness, efficiency and information sharing.
• Conduct or initiate staff meetings to develop resolution to problems.
• Identify, establish and evaluate quality assurance standards, programs, and procedures within department.
• Establish and evaluate standards of performance to ensure safe, effective, and efficient operation of the department.
• Ensure that standards are met within area of responsibility to assure clinical enterprise accreditation/licensure.

TECHNICAL CAPABILITIES

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

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Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled