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Représentant Expérience Client (Technique) | Customer Suppport Rep (Technical)

Valsoft Corporation is devoted to acquiring and growing vertical market software businesses, ensuring mission-critical services and a strong customer focus.

Valsoft Corporation

Employee count: 1001-5000

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Ce poste combine le service à la clientèle et le soutien technique de niveau 2. Le ou la titulaire du poste agira comme expert(e) technique auprès des clients, en assurant le dépannage à distance, la configuration de systèmes, l’intégration de données et le soutien applicatif dans un environnement Windows.

Principales responsabilités

Fournir de l’assistance, de l’information et du soutien aux clients concernant les produits ou services de l’entreprise.
Répondre aux demandes, résoudre les problèmes et assurer la satisfaction de la clientèle grâce à une communication efficace et à des compétences en résolution de problèmes.
Gérer les appels entrants, les courriels et les demandes via le clavardage (chat).
Maintenir des dossiers précis des interactions avec les clients.
Transmettre les demandes non résolues aux services désignés pour une enquête plus approfondie (escalade).
Contacter les clients pour répondre à leurs demandes ou les informer des résultats des enquêtes, des solutions ou des corrections planifiées.
Effectuer des appels sortants périodiques afin de maintenir les relations avec les clients et de tenir à jour leurs informations dans le CRM.
Recueillir et examiner toutes les informations pertinentes afin d’évaluer la validité des plaintes et de déterminer les causes et les solutions possibles.
Offrir de la formation aux clients sur les produits de l’entreprise.
Effectuer des interventions de soutien à distance auprès des clients, couvrant les aspects matériels (hardware) et logiciels (software) des produits de l’entreprise.
Effectuer l’entretien régulier ainsi que l’installation et la configuration des nouveaux équipements.
Participer au processus d’intégration des nouveaux clients, incluant l’analyse des besoins, la configuration des logiciels, la manipulation et l’importation de données, ainsi que la formation et le soutien à l’intégration.
Analyser et mettre à jour les données des clients selon les demandes, à l’aide de scripts de base de données, d’importation/exportation de fichiers (Excel/CSV) ou d’autres outils au besoin.
Participer à la rédaction des spécifications pour les applications ou logiciels.
Être disponible pour travailler en dehors des heures normales afin de surveiller et résoudre les incidents critiques selon un horaire de garde prédéterminé.
Effectuer toute autre tâche connexe.

Compétences / Exigences

Excellentes compétences en communication, empathie et capacité à naviguer sur des plateformes de service à la clientèle, car les représentants du service à la clientèle agissent comme première ligne de soutien de l’organisation.
Solides compétences analytiques et en résolution de problèmes.
Grande attention aux détails.
Orientation vers la satisfaction de la clientèle tout en tenant compte du contexte d’affaires.
Dynamisme et proactivité / esprit d’initiative.
Excellentes compétences organisationnelles, sens des priorités et capacité d’adaptation au changement.
Bilinguisme français/anglais, tant à l’oral qu’à l’écrit.
Excellentes habiletés interpersonnelles et de communication, tant à l’interne qu’avec les clients.
Connaissances en soutien informatique dans un environnement Windows obligatoires, incluant (sans s’y limiter) la gestion et la configuration des imprimantes, la configuration de logiciels et la gestion des utilisateurs.

Qualifications

Diplôme d’études professionnelles (DEP) en soutien informatique ou tout autre diplôme équivalent d’études secondaires ou collégiales.
Minimum de deux (2) ans d’expérience en service à la clientèle dans un environnement de centre d’appels et en soutien applicatif.
Minimum d’un (1) an d’expérience en soutien informatique dans un environnement Windows.
Expérience dans l’industrie des pièces automobiles (aftermarket), un atout.
Connaissances de base en programmation, un atout.

***

A hybrid role combining customer service delivery with technical application and IT support, including system configuration, remote troubleshooting, hardware management, and client training, while maintaining high standards of customer responsiveness and satisfaction.

Main responsibilities

Provide assistance, information, and support to customers regarding the company’s products or services.
Answer inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving.
Handle incoming calls, emails, or chat inquiries.
Maintain accurate records of customer interactions.
Refer unresolved customer requests to designated departments for further investigation (escalation).
Contact customers to respond to requests or to notify them of investigation results, solutions or any planned correction.
Perform periodic outbound calls to maintain client relationships and keep client information up to date in the CRM.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes and resolutions.
Provide training to customers on the company’s products.
Perform support interventions remotely with clients, covering both the hardware and software aspects of the company’s products.
Perform regular maintenance and installation/configuration of new equipment.
Participate in new client onboarding process including needs assessment, software configuration, data manipulation and import, training and onboarding support.
Analyze and update client data as requested, via database scripts, file import/export (Excel/CSV) or other tools as required.
Participate in writing specifications for applications or software.
Be available to work outside of standard hours to monitor and resolve critical incidents during pre-determined on call schedules.
Other related tasks.

Skills / Requirements

Strong communication skills, empathy, and the ability to navigate customer service platforms are essential for success in this role, as Customer Service Representatives serve as the frontline of support for the organization.
Strong analytical and problem-solving skills.
Strong attention to detail.
Focus on customer satisfaction, while keeping business context in perspective.
Dynamic and proactive/demonstrates initiative.
Excellent organizational skills, including a good sense of priority management and can easily adapt to change.
Fluently bilingual in English and French, both spoken and written.
Excellent interpersonal and communication skills, internally and with clients, are required.
IT Support knowledge in a Windows environment mandatory. This can include anything from, but not limited to, printer management and configuration, software configuration, and user management.

Qualifications:

Professional education diploma in IT support or any other equivalent high school degree or college degree.
Two (2) years of customer service experience in a call center and application support role.
One (1) year of IT support experience in a Windows environment
Experience in the automotive aftermarket industry, an asset.
Basic programming knowledge an asset.

#Carrus

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About the job

Apply before

Jan 21, 2026

Posted on

Nov 22, 2025

Job type

Full Time

Experience level

Entry-level

Location requirements

Canada

Hiring timezones

Canada +/- 0 hours

Job categories

Carrus Automotive Bilingual French Technical Support Representative French Speaking Technical Support Specialist Technical Customer Support Associate Customer Support Technician

Skills

Windows Environment Hardware Software Configuration CRM Data Manipulation Onboarding Programming Basics Remote Support IT Support Fluent In English And French Windows

About the job

About Valsoft Corporation

Learn more about Valsoft Corporation and their company culture.

View company profile

Valsoft Corporation, founded in 2015 and based in Montreal, Canada, specializes in acquiring and growing vertical market software businesses. The company’s core mission is to provide mission-critical solutions that cater to various niche markets. With a focus on a decentralized, hold-forever philosophy, Valsoft aims to empower its portfolio companies to maintain their operational independence while benefiting from Valsoft’s extensive resources and expertise.

Over the years, Valsoft has successfully acquired over 50 companies worldwide, spanning multiple industries across three continents. It leverages a vast global network of entrepreneurs and industry experts to ensure growth and improve operational efficiencies for its businesses. The company prides itself on placing customer satisfaction at the heart of its operations, believing that a deep commitment to clients leads to enhanced business value and lasting success. Valsoft's investment in operational excellence and best practices enables it to nurture its portfolio companies and help them achieve their full potential in the competitive software landscape.

About

Learn more about the company and their company culture.

View company profile

Apply now

Please let Valsoft Corporation know you found this job on Himalayas. This helps us grow!

Apply now

About the job

Apply before

Jan 21, 2026

Posted on

Nov 22, 2025

Job type

Full Time

Experience level

Entry-level

Location requirements

Canada

Hiring timezones

Canada +/- 0 hours

Job categories

Carrus Automotive Bilingual French Technical Support Representative French Speaking Technical Support Specialist Technical Customer Support Associate Customer Support Technician

Skills

Windows Environment Hardware Software Configuration CRM Data Manipulation Onboarding Programming Basics Remote Support IT Support Fluent In English And French Windows

About the job

Claim this profile

Valsoft Corporation

Company size

1001-5000 employees

Founded in

2015

Chief executive officer

Sam Youssef

Markets

Vertical Market Software Software Development Business Acquisition Enterprise Software Operational Efficiency Customer Relationship Management (CRM)Niche Market Solutions Corporate Investment Technology Services Global Business Expansion

Employees live in

Canada

View company profile

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Principales responsabilités

Fournir de l’assistance, de l’information et du soutien aux clients concernant les produits ou services de l’entreprise.
Répondre aux demandes, résoudre les problèmes et assurer la satisfaction de la clientèle grâce à une communication efficace et à des compétences en résolution de problèmes.
Gérer les appels entrants, les courriels et les demandes via le clavardage (chat).
Maintenir des dossiers précis des interactions avec les clients.
Transmettre les demandes non résolues aux services désignés pour une enquête plus approfondie (escalade).
Contacter les clients pour répondre à leurs demandes ou les informer des résultats des enquêtes, des solutions ou des corrections planifiées.
Effectuer des appels sortants périodiques afin de maintenir les relations avec les clients et de tenir à jour leurs informations dans le CRM.
Recueillir et examiner toutes les informations pertinentes afin d’évaluer la validité des plaintes et de déterminer les causes et les solutions possibles.
Offrir de la formation aux clients sur les produits de l’entreprise.
Effectuer des interventions de soutien à distance auprès des clients, couvrant les aspects matériels (hardware) et logiciels (software) des produits de l’entreprise.
Effectuer l’entretien régulier ainsi que l’installation et la configuration des nouveaux équipements.
Participer au processus d’intégration des nouveaux clients, incluant l’analyse des besoins, la configuration des logiciels, la manipulation et l’importation de données, ainsi que la formation et le soutien à l’intégration.
Analyser et mettre à jour les données des clients selon les demandes, à l’aide de scripts de base de données, d’importation/exportation de fichiers (Excel/CSV) ou d’autres outils au besoin.
Participer à la rédaction des spécifications pour les applications ou logiciels.
Être disponible pour travailler en dehors des heures normales afin de surveiller et résoudre les incidents critiques selon un horaire de garde prédéterminé.
Effectuer toute autre tâche connexe.

Compétences / Exigences

Excellentes compétences en communication, empathie et capacité à naviguer sur des plateformes de service à la clientèle, car les représentants du service à la clientèle agissent comme première ligne de soutien de l’organisation.
Solides compétences analytiques et en résolution de problèmes.
Grande attention aux détails.
Orientation vers la satisfaction de la clientèle tout en tenant compte du contexte d’affaires.
Dynamisme et proactivité / esprit d’initiative.
Excellentes compétences organisationnelles, sens des priorités et capacité d’adaptation au changement.
Bilinguisme français/anglais, tant à l’oral qu’à l’écrit.
Excellentes habiletés interpersonnelles et de communication, tant à l’interne qu’avec les clients.
Connaissances en soutien informatique dans un environnement Windows obligatoires, incluant (sans s’y limiter) la gestion et la configuration des imprimantes, la configuration de logiciels et la gestion des utilisateurs.

Qualifications

Diplôme d’études professionnelles (DEP) en soutien informatique ou tout autre diplôme équivalent d’études secondaires ou collégiales.
Minimum de deux (2) ans d’expérience en service à la clientèle dans un environnement de centre d’appels et en soutien applicatif.
Minimum d’un (1) an d’expérience en soutien informatique dans un environnement Windows.
Expérience dans l’industrie des pièces automobiles (aftermarket), un atout.
Connaissances de base en programmation, un atout.

***

Main responsibilities

Provide assistance, information, and support to customers regarding the company’s products or services.
Answer inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving.
Handle incoming calls, emails, or chat inquiries.
Maintain accurate records of customer interactions.
Refer unresolved customer requests to designated departments for further investigation (escalation).
Contact customers to respond to requests or to notify them of investigation results, solutions or any planned correction.
Perform periodic outbound calls to maintain client relationships and keep client information up to date in the CRM.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes and resolutions.
Provide training to customers on the company’s products.
Perform support interventions remotely with clients, covering both the hardware and software aspects of the company’s products.
Perform regular maintenance and installation/configuration of new equipment.
Participate in new client onboarding process including needs assessment, software configuration, data manipulation and import, training and onboarding support.
Analyze and update client data as requested, via database scripts, file import/export (Excel/CSV) or other tools as required.
Participate in writing specifications for applications or software.
Be available to work outside of standard hours to monitor and resolve critical incidents during pre-determined on call schedules.
Other related tasks.

Skills / Requirements

Strong communication skills, empathy, and the ability to navigate customer service platforms are essential for success in this role, as Customer Service Representatives serve as the frontline of support for the organization.
Strong analytical and problem-solving skills.
Strong attention to detail.
Focus on customer satisfaction, while keeping business context in perspective.
Dynamic and proactive/demonstrates initiative.
Excellent organizational skills, including a good sense of priority management and can easily adapt to change.
Fluently bilingual in English and French, both spoken and written.
Excellent interpersonal and communication skills, internally and with clients, are required.
IT Support knowledge in a Windows environment mandatory. This can include anything from, but not limited to, printer management and configuration, software configuration, and user management.

Qualifications:

Professional education diploma in IT support or any other equivalent high school degree or college degree.
Two (2) years of customer service experience in a call center and application support role.
One (1) year of IT support experience in a Windows environment
Experience in the automotive aftermarket industry, an asset.
Basic programming knowledge an asset.