ValonVA

Escrow Management Specialist

Valon is revolutionizing the mortgage servicing industry by empowering homeowners through innovative technology and dedicated support.

Valon

Employee count: 201-500

Salary: 46k-54k USD

United States only

About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Loan Administration at Valon

The Loan Administration team powers all of the operations required to keep Valon running smoothly. From onboarding loans to handling insurance and processing payments, the Loan Administration team ensures that homeowners are continuing to get a first-class experience with Valon, all from behind the scenes.

About the Role

We are looking for an experienced mortgage servicing professional who can perform Escrow Analysis and focus on property insurance. The right candidate enjoys tackling complex problems in various process areas.

Responsibilities

  • Execute and solve day-to-day operation problems to meet department and investor Service Level Agreements
  • Review annual analysis for anomalies ensure loans are analyzed accurately and timely per RESPA requirements
  • Able to efficiently research tax and insurance activity
  • Handle escalated loan level issues and provides departmental research and assistance for complex issues as needed to support client inquiries and various departments
  • Process escrow refund requests
  • Review and handle escrow setup and/or deletion requests
  • Monitor and drive resolution for any property insurance coverage gaps and delinquent taxes in the loan portfolio
  • Review control reports to ensure compliance with state, regulatory, and investor guidelines
  • Ensure escalations are responded to timely and accurately
  • Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership
  • Handle other escrow responsibilities and projects as assigned by management
  • Carriers out responsibilities in accordance with the organizational policies and applicable laws and regulations

Ideal Background

  • Bachelor’s degree preferred
  • 1-2 years of experience at a mortgage servicing company or within an escrow function
  • Freddie Mac or Fannie Mae servicing experience preferred

Minimum Qualifications

  • Excellent critical thinking and logical reasoning abilities
  • Experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment
  • Must be available to collaborate and communicate in regularly held in-person meetings
  • Strong verbal and written communication skills
  • Ability to work independently and in a team environment
  • Adaptability to changes in the work environment

Benefits

  • Compensation: competitive salary and partake in our performance bonus program and 401k plan
  • Health well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, vision benefits, One Medical membership, and Talkspace to provide mental health support
  • Food meals: in-office snacks and drinks, Bagel Fridays, and regular Food Trucks on premise
  • Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
  • Grow together: Company-wide orientation for you to successfully onboard and other learning development opportunities, including regular review cycles that feature 360-degree feedback
  • Generous time off: 17 days paid time off, sick days, and 11 company holidays
This Base Compensation pay range applies to our New York City located staff and may differ according to location.
New York Base Compensation Pay Range
$45,760$54,080 USD
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 46k-54k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Valon

Learn more about Valon and their company culture.

View company profile

Valon is a residential mortgage servicer, lender, and insurance agency dedicated to empowering every homeowner. Founded in 2019, our mission is to create a world where home ownership comes with ease, security, and financial know-how. We realize that the journey of homeownership is not just about securing a mortgage, but also about maintaining financial well-being over time. At Valon, we believe the experience of being a homeowner should be enhanced with innovative solutions that make managing a mortgage straightforward and efficient.

We are transforming the mortgage servicing landscape through a modern, cloud-based platform designed to improve the homeowner experience. Our technology integrates multiple aspects of mortgage servicing—from application to management—into one cohesive experience that reduces costs and simplifies processes. By leveraging data and artificial intelligence, Valon ensures that homeowners have access to real-time information regarding their mortgage status and options, empowering them to make informed decisions regarding their finances. With our commitment to compliance and customer satisfaction, along with an established support framework, Valon is poised to be a leader in the residential mortgage space. We are consistently improving our services to ensure that all homeowners receive the support they need, emphasizing transparency and accessibility every step of the way.

Claim this profileValon logoVA

Valon

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

14 remote jobs at Valon

Explore the variety of open remote roles at Valon, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Valon

Remote companies like Valon

Find your next opportunity by exploring profiles of companies that are similar to Valon. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan