United States onlyOur mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Summary:
Start Your Career Opportunity of a Lifetime at Vail Resorts: Vail Resorts Epic Mountain Rentals department is seeking a passionate, guest experience driven, and enthusiastic individual to join our remote team! Our team is composed of goal-oriented individuals who are encouraged to bring their unique skill sets to work every day. You will be an active member of a team that works to provide our guests an Experience of a Lifetime at our Epic mountains across the U.S. and Internationally.
Our team members are responsible for all one-on-one interactions that take place across our communication channels (phones, email and chat) and actively contribute to the overall experience of our guests. Inbound calls, chats, and emails offer a variety of sales inquiries, general information about our products and resorts, support, and opportunities to provide helpful solutions to guest service incidents. You will be part of a dynamic team with CSS whose opportunities for both personal and professional development are limitless!
Job Specifications:
- Outlet: Corporate
- Expected Pay Range: $20.00 - $22.76 / hour
- Shift & Schedule Availability: Full Time, Year Round (10 months)
- Other Specifics: Remote
Job Responsibilities:
- Responsible for providing informed and accurate responses to customers about products and services offered for all ski resorts and properties in the Vail Resorts portfolio via telephone and/or email.
- Able to provide an Experience of a Lifetime through consistently providing positive guest interactions and strong attention to detail.
- Ability to communicate well verbally and in writing. Writing is succinct and free of grammatical and punctuation errors.
- Working with managers to achieve monthly departmental goals.
- Must be able to maintain quality performance on incoming phone calls from guests with a goal of answering at least 50-75 calls per day along with other phone KPI (Key Performance Indicator) goals and/or up to 75 emails per day. The calls will be a variety of sales calls, service calls, and service recovery.
- Retaining significant amounts of information to provide the best customer service with the most accurate and helpful information.
- An organized, responsible, punctual, accountable individual who has a sense of urgency and recognizes the importance of adhering to call center and customer service standards.
- Ability to work well with the call center team as a whole. This means actively contributing at team meetings, maintaining flexibility in their scheduling, and a willingness to adapt to changes in workflow and environment as our business is ever-changing.
- The ability and willingness to work on other back-end administrative tasks such as processing delinquent payments, on an as needed basis or specialty areas such as Better Business Bureau responses, escalations, quality monitoring.
- Full-time year-round candidates will be those that have mastered all our channels, meet, or exceed department KPIs (Key Performance Indicators), and have demonstrated a willingness and ability to work on back-end tasks. Full-time, 10-month agents will be those that continually demonstrate the ability to go above and beyond basic job requirements, including bringing suggestions for improvement to leadership.
- Flexibility to work some weekend days, some holidays, and some evenings as needed. Working on designated peak days is a requirement.
- Bilingual Desired
Job Requirements:
- High School diploma or GED equivalent: college preferred
- 1+ year experience in a customer service role, preferably in a call center environment
- Knowledge of and the ability to use a PC as well as Microsoft Office Suite and ability to quickly learn call center phone systems.
- 11-months would generally fall September – May with month of in June – August as agreed by Manager based on needs of the business
- Distraction free environment and workspace
- Cell phone and or Land Line
- High speed internet (wired connection) 20+mbps that is provided by a direct carrier
The expected Total Compensation for this role is $20.00 - $22.76. Individual compensation decisions are based on a variety of factors.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 505371
Reference Date: 10/01/2024
Job Code Function: Sales
Job Type: [[JobType]]
