United States onlyThe University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Manager for the Tennessee Child Support Employment & Parenting Program (TCSEPP). This position supervises and directs the SWORPS' Tennessee Child Support Employment and Parenting Program (TCSEPP) staff and is responsible for meeting program goals and criteria for Tennessee Department of Human Services (TDHS) grant funded program, establish program procedure, assure contract compliance (scope of service), assist with budget, personnel, and service delivery.
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Supervision
- Manage the work and supervise the work of TCSEPP staff within the multi-county Judicial Districts
- Share responsibility for interviewing, hiring, and training employees
- Plan and direct the work of Coordinators, evaluate Coordinator performance, address Coordinator complaints, and resolve Coordinator problems
- Provide leadership and guidance to Coordinators in keeping with the TCSEPP Practice Model and Practice Guide
- Monitor and verify work prepared by Coordinators for accuracy, completeness, and timeliness
- Assist Coordinators with analyzing/resolving issues with participants with whom they work
- Plan and facilitate Coordinator meetings and development sessions
- Provide individual counseling and guidance to Coordinators in meeting their goals
- Prepare performance evaluations and maintain records of issues and performance
Program Coordination & Outreach
- Assist in developing, administering, and monitoring program budget and expenditures seeking effective ways to provide services
- Collaborate and coordinate with TDHS Partners, Attorneys and Court Magistrates to promote TCSEPP, resolve program concerns, and assure continued referrals
- Meet with different community agencies to educate, review program services, and build relationships as needed
- Maintain positive relationships with TDHS - particularly Child Support - to ensure consistency and cooperation
- Prepare and conduct presentations to the community and at regional and national conferences
- Participate in community collaborative efforts and coalitions
- Develop program materials and outreach materials; update regularly to ensure accuracy
- Evaluate the effectiveness of ongoing activities
Program Monitoring & Reporting
- Provide quality assurance oversight to ensure all data collection requirements are complete and accurate
- Conduct regular case reviews to ensure quality service in keeping with the TCSEPP Practice Model and Practice Guide; report results to the Regional Director
- Analyze data to monitor goal attainment and program progress
- Coordinate with evaluator to provide necessary information for reports to funder that captures impacts with non-custodial parents, families, and community agencies
- Monitor referrals and adjust program caseloads of Coordinators to ensure quality program delivery
- Review program services and outreach services to ensure the highest level of quality and efficiency
Required Qualifications
- Education: Bachelor’s Degree
- Experience: 6 years experience with direct service program planning, coordination and supervision
- Knowledge, Skills, Abilities:
- Supervisory skills; strong written and oral communication skills, presentation skills; analytical and evaluative skill; effective time management; strong working knowledge of Microsoft Office, data management, and email/Internet systems. Leadership skills including, ability to motivate others, strong interpersonal skills, excellent problem identification and resolution skills, and conflict management skills.
- Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.
Preferred Qualifications
- Experience: 8 years experience with direct service program planning, coordination and supervision
Work Location
- This position is remote but requires travel to various locations in East TN covering Hancock, Hawkins, Hambien, Greene, Washington, Carter, Unicoi, Sullivan and Johnson Counties.
Compensation and Benefits
- UT market range: 10
- Anticipated hiring range: $61k
- Find more information on the UT Market Range structure here
- Find more information on UT Benefits here
Application Instructions
Applications will be reviewed as received and interviews can begin as soon as 7 days from posting.
Interested individuals should provide the following:
- Resume
- Cover Letter
- List of 3 Professional References
About The College/Department/Division
The Social Work Office of Research and Public Service (SWORPS) is an applied research center of the University of Tennessee College of Social Work (CSW). We are a dynamic and close-knit interdisciplinary team of individuals with a shared vision of thriving communities with equitable outcomes for all. We do that by building partnerships that leverage research, technology, and human connection to improve lives in Tennessee and beyond.
Over the past fifty years, SWORPS has worked with local nonprofits such as the United Way of Greater Knoxville, University of Tennessee departments and faculty researchers, state agencies such as the Tennessee Department of Human Services, and federal agencies like the Department of Housing and Urban Development. Our annual portfolio consists of 25-40 sponsored projects spanning a wealth of different content areas, but one common thread -each project contributes one more building block for thriving communities with equitable outcomes for all.
Learn more about SWORPS and some of our programs and resources by visiting our webpage: https://www.sworps.tennessee.edu/
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.
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