Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
Office/Unit/Project Description
The United Nations Volunteers (UNV) programme is administered by UNDP and follows all UNDP rules and regulations. UNV is the UN system common service that promotes volunteerism to support peace and development worldwide. Volunteerism can transform the pace and nature of development and it benefits both society at large and the individual volunteer. UNV contributes to peace and development by advocating for volunteerism globally, encouraging partners to integrate volunteerism into development programming, and mobilizing volunteers.
UNV’s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight, and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework.
The Information and Communication Technology Section (ICTS) is responsible for the running operations of all ICT on-premises and cloud datacenters, cloud platforms and services, business applications, corporate websites, helpdesk, videoconferences, security services, hardware, software, network, and telecommunications services. This includes application system analysis, design, development and maintenance, local and global telecommunication networks, commercial hardware and software installation and operation (at both desktop and network levels), internet, and email. ICTS is also providing network and support services to other UN Agencies in UN Bonn Campus. ICTS is working in close collaboration with UNDP ITM department.
Duties and Responsibilities1.Systems analysis, technical design and specifications- Develop technical specifications for UNV systems.
- Develop and translate business requirements into application functionality, technical specifications, and test plans.
- Liaise with staff in business units, external IT specialists, and provide specialized advice to users.
- Develop systems documentation.
- Apply rapid development and iterative prototyping to complex software problems.
2.Systems development, maintenance, and integrations
- Develop and maintain UNV systems in the cloud and on-premises.
- Develop new features and functionalities for UNV in line with the development SOPs.
- Integrate UNV applications in a consistent manner (Application integration, data integration, business rules integration);
- Coordinate the work of outsourced company developers on the requirements for the system changes / development, discuss technical issues and get the solutions as per the agreed contracts.
- Ensure optimum technical performance of the system, upgrade or enhance existing functionalities, troubleshoot and provide continuing user support, including resolving problems (Tier III applications support).
3.Release management
- Follow release management guidelines.
- Perform User Acceptance testing.
- Own automation tests suite, develop new tests are required and maintain relevant documentation.
- Monitor application security and performance before and after releases.
- Monitor Application and server logs.
- The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
Institutional Arrangement
The IPSA will work under the direct supervision of the Systems Development Specialist in ICTS.
CompetenciesAchieve Results:LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadlineThink Innovatively:LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvementsLearn Continuously:LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedbackAdapt with Agility:LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexibleAct with Determination:LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confidentEngage and Partner:LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationshipsEnable Diversity and Inclusion:LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discriminationCross-Functional & Technical competencies:Thematic AreaNameDefinitionInformation Management & TechnologyIT Service Delivery & Operations
- Ability to deliver IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge is desirable.
- Understand that complex problems need a non-reductionistic, holistic approach.
- Ability to explore challenges from multiple perspectives by zooming in and out, with a focus on relationships and flows rather than individual elements; understand how certain dynamics and conditions are driving and influencing an issue.
- Ability to develop a collective understanding by a mapping systems and their dynamics (e.g. flows or
Information Management & Technology
Programming- Knowledge of programming concepts, developing software programs and management of application lifecycle. Knowledge of Oracle VCBS, Microsoft tools and equivalent an asset.
- Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.
Digital & Innovation
Data literacy
- Understand the potential as well as the limitations of using data driven innovation
- Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration
- Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
- Advanced university degree (master’s degree or equivalent) in Information Technology, Computer Science or related discipline is required.
- A first-level university degree (bachelor’s degree) in the areas mentioned above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
- Upto two (2) years of experience (with master’s degree) or minimum two (2) years (with bachelor’s degree) of relevant professional experience in the area of information and communication technology;
- Experience in developing web applications with Microsoft technologies (C#, .Net);
- Experience with programming Python;
- Experience in developing web applications in Microsoft Azure;
- Experience with distributed version control (GIT, Azure DevOps, or similar);
- Experience in delivering application components involving web services (REST, SOAP, APIs, Service Bus);
- Experience in databases (MSSQL,) and complex SQL queries;
- Experience in React JavaScript framework or other front-end framework;
- Working experience using Azure portal & services
- Working Experience in IT Business Analysis and requirements gathering
- Experience with test automation;
- Experience with Playwright;
- Experience with Service Desk;
- Working experience in software testing;
- Experience in analysing business process workflow;
- Working knowledge of another official UN language is an asset.
- Fluency in English is required.
- Working knowledge of another UN language is an asset.
- N/A
- Candidate to be located within reasonable (max 3 hours) time difference with Central European Time Zone.
Disclaimer
Important information for US Permanent Residents ('Green Card' holders)
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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