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TwilioTW

Technical Support Engineer 2

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.

Twilio

Employee count: 1001-5000

India only

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Twilio is seeking a Technical Support Engineer 2 (Email) to support customers utilizing the Twilio platform. This role involves handling customer issues, providing expert advice on APIs and SDKs, and collaborating with teams to resolve complex problems. The position is based in India and offers a shift work schedule.

Requirements

  • 3+ years experience
  • Deep understanding of Email infrastructure
  • Good knowledge of RESTful technology
  • Strong troubleshooting skills
  • Excellent communication skills

Benefits

  • Competitive pay
  • Generous time off
  • Healthcare
  • Retirement savings program

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

India

Hiring timezones

India +/- 0 hours

Job categories

Tier 2 Support EngineerSenior Technical Support EngineerTechnical Support EngineerTechnical Support SpecialistSupport Engineer

Skills

TroubleshootingCommunication SkillsTwilioTechnical SupportCustomer CommunicationsTechnical TroubleshootingEmail InfrastructureRESTfulAPIsSDK

About Twilio

Learn more about Twilio and their company culture.

View company profile

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Founded in 2008, Twilio has over 1000 employees, with headquarters in San Francisco and other offices in Atlanta, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Melbourne, Munich, Malmö, Mountain View, Redwood City, Munich, New York City, São Paulo, Sydney, Melbourne, Singapore, and Tallinn.

Employee benefits

Learn about the employee benefits and perks provided at Twilio.

View benefits

Healthcare benefits

Medical, dental, and vision insurance

Equity benefits

Employee stock purchase program (ESPP)

Retirement benefits

50% match on the first 6% of base salary

Paid parental leave

12 months paid maternity and paternity leave.

View Twilio's employee benefits
Twilio logoTW

Twilio

Company size

1001-5000 employees

Founded in

2008

Markets

TelecommunicationsDeveloper APIsCloud InfrastructureSMSVoiceVoIPEnterprise SoftwareMessagingMobileSaaS
View company profile

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